Workshop Controller

Perfect Placement UK Ltd; London Borough of Hounslow; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Birthday day off

23 days holiday + BH + birthday off

Manufacturer training programmes

Career progression

Health and wellbeing benefits

Employee assistance programmes

Recognition schemes

Job summary

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a prestige main dealership near Heathrow. You will lead a busy workshop team, optimise operations, and uphold top customer service standards while pursuing ongoing professional development.

The role offers a competitive salary with bonus opportunities and a strong benefits package, including extensive training and career progression within a supportive, team-oriented environment.

Qualifications

• Proven experience as a Workshop Controller within a franchised dealership environment.
• Record of improving workshop productivity and efficiency.
• Strong understanding of workshop planning, labour management and workflow optimisation.
• Excellent organisational, communication, and leadership skills.
• Knowledge of warranty processes and manufacturer systems is desirable.
• Previous management qualifications are advantageous.
• Customer-focused approach with strong commercial awareness.

Responsibilities

• Oversee daily workshop operations including load management and capacity planning to maximise productivity.
• Allocate work effectively according to technician skills and workload as the Workshop Controller.
• Monitor and improve workshop efficiency and utilisation during each shift.
• Lead, motivate, and develop technicians through coaching and performance management.
• Manage workflow to ensure smooth job progression and minimise delays.
• Maintain high service quality standards and customer satisfaction.
• Ensure compliance with manufacturer standards, warranty procedures, and health and safety regulations as the Workshop Controller.
• Foster a culture of continuous improvement and accountability within the workshop.
• Build strong working relationships with the service team to optimise customer experience.

Skills

Leadership

Organisation

Communication

Customer focus

Commercial awareness

Job description

We are currently seeking an experienced Workshop Controller to join our reputable client's prestige main dealership located in Heathrow.

This Workshop Controller role offers an excellent opportunity for a motivated automotive professional to lead a busy workshop team, optimise operational efficiency, and ensure high standards of customer service. Our client is committed to supporting their team with ongoing professional development and comprehensive benefits.

• Salary up to £50,000 per annum, dependent on experience
• Bonus opportunities based on workshop performance
• 23 days holiday plus bank holidays and your birthday off
• Manufacturer training programmes and continuous professional development
• Additional day off for your birthday
• Health and wellbeing benefits, including Employee Assistance Programmes
• Recognition schemes and career progression pathways
• Supportive, team-oriented working environment

Duties:

• Oversee daily workshop operations including load management and capacity planning to maximise productivity
• Allocate work effectively according to technician skills and workload as the Workshop Controller
• Monitor and improve workshop efficiency and utilisation during each shift
• Lead, motivate, and develop technicians through coaching and performance management
• Manage workflow to ensure smooth job progression and minimise delays
• Maintain high service quality standards and customer satisfaction
• Ensure compliance with manufacturer standards, warranty procedures, and health and safety regulations as the Workshop Controller
• Foster a culture of continuous improvement and accountability within the workshop
• Build strong working relationships with the service team to optimise customer experience

Requirements:

• Proven experience as a Workshop Controller within a franchised dealership environment
• Demonstrable record of improving workshop productivity and efficiency
• Strong understanding of workshop planning, labour management, and workflow optimisation
• Excellent organisational, communication, and leadership skills
• Ability to motivate and influence a team of technicians
• Knowledge of warranty processes and manufacturer systems is desirable
• Previous management or leadership qualifications are advantageous
• Customer-focused approach with strong commercial awareness

If you possess the necessary experience and are ready to take on a leadership role that offers career growth and recognition, we encourage you to explore this opportunity.