Workshop Controller

Perfect Placement UK Ltd; City Of London; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

33 days' annual leave (incl. bank hols

Annual leave purchase/sale

Pension & life assurance

Volunteering day

Discounts on servicing/bodyshop/parts

Training and development

Career progression

Job security

Job summary

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a Wimbledon dealership. The role offers a basic salary of £35,000-£37,000 with an achievable OTE of £42,000 and a 45-hour week from Monday to Friday with Saturdays on a rota.

The successful candidate will oversee the workshop, allocate work to technicians, and drive productivity while maintaining exceptional customer service in a fast-paced environment. This is a permanent position with clear career progression.

Qualifications

• Minimum two years' main dealer experience.
• Excellent communication and customer service skills.
• Proven ability to motivate, support and organise a team of technicians.
• Strong knowledge of workshop processes and vehicle repair operations.
• Results-focused approach with the ability to monitor and improve productivity.

Responsibilities

• Oversee workshop staff, facilities and daily workflow.
• Allocate work to technicians and monitor progress throughout the day.
• Motivate and support the team to achieve productivity, quality and performance targets.
• Track vehicles through the workshop and ensure work is completed within agreed timescales.
• Liaise with Service Reception to provide regular vehicle progress updates.
• Maintain high standards of customer care and satisfaction.
• Identify opportunities to improve workshop efficiency and productivity.
• Support a positive, collaborative and customer-focused working environment.

Skills

Team motivation

Customer service

Communication

Workshop processes

Automotive knowledge

Job description

We are recruiting an experienced Workshop Controller to join our busy aftersales operation at our Wimbledon dealership. This permanent position offers a basic salary of £35,000-£37,000, achievable OTE of £42,000 and a 45-hour working week, Monday to Friday with Saturdays on a rota.

Joining us as a Workshop Controller provides the opportunity to work in a fast-paced, customer-focused environment with structured training, strong job security and genuine career progression.

Benefits:

• £35,000-£37,000 basic salary
• Achievable OTE of £42,000
• 33 days' annual leave, including bank holidays
• Annual leave purchase and sale scheme
• Pension scheme and life assurance
• One paid volunteering day per year
• Discounts on servicing, bodyshop work and parts
• Structured training and development
• Long-term job security and career progression

Duties:

• As a Workshop Controller, oversee workshop staff, facilities and daily workflow
• Allocate work to technicians and monitor progress throughout the day
• Motivate and support the team to achieve productivity, quality and performance targets
• Track vehicles through the workshop and ensure work is completed within agreed timescales
• Liaise with Service Reception to provide regular vehicle progress updates
• Maintain high standards of customer care and satisfaction
• Identify opportunities to improve workshop efficiency and productivity
• Support a positive, collaborative and customer-focused working environment

Requirements:

• Previous experience as a Workshop Controller or in a similar aftersales position
• Minimum of two years' main dealer experience in a comparable role
• Strong knowledge of workshop processes and vehicle repair operations
• Proven ability to motivate, support and organise a team of technicians
• Excellent communication and customer service skills
• Results-focused approach with the ability to monitor and improve productivity
• Ability to work effectively in a fast-paced automotive environment
• Suitable proximity to Wimbledon, ideally within approximately one hour's commute

If you are an experienced Workshop Controller, we offer the opportunity to develop your career and make a measurable contribution to workshop performance and customer satisfaction. This Workshop Controller role is an excellent opportunity to join a successful automotive business.