Workshop Controller

Perfect Placement UK Ltd; Belfast City District; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

33 days annual leave (including bank H

Pension scheme

Life assurance

Staff discounts on vehicle servicing &

Cycle to work scheme

Job summary

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a reputable franchised dealer in South Belfast. The role leads the aftersales team, manages workshop operations, and drives customer satisfaction in a professional environment.

Salary starts at £34,476 with OTE up to £40,000+, over 42.5 hours per week and fixed shifts. Benefits include 33 days leave, pension, life assurance, staff discounts, and cycle-to-work scheme.

Qualifications

• Previous experience as a Workshop Controller or Senior/Lead Technician
• Strong organisational skills with the ability to manage workflow effectively
• Full UK driving licence

Responsibilities

• Oversee the daily workflow of the workshop, allocating jobs efficiently
• Monitor technician performance and ensure timely job completion
• Liaise with the service reception team to manage bookings and customer updates
• Ensure adherence to warranty and invoicing procedures
• Deliver excellent customer service, handling any workshop-related issues promptly
• Support, coach, and mentor the technician team to ensure high standards of work
• Maintain quality control and workshop productivity
• Keep customers informed during the repair process

Job description

Our client, a reputable franchised dealer in South Belfast, is seeking an experienced Workshop Controller to join their well-established aftersales team. This is an excellent opportunity for a skilled Workshop Controller or a senior technician/leader aiming to advance their career within a dynamic, professional environment. The successful individual will be responsible for managing workshop operations, ensuring high standards of work and customer satisfaction, and motivating the technician team.

• - Basic salary from £34,476 per year, dependent on experience
• - OTE up to £40,000+
• - 42.5 hours per week with fixed shifts
• - 33 days annual leave, including bank holidays
• - Pension scheme and life assurance
• - Staff discounts on vehicle servicing and parts
• - Cycle to work scheme

Duties of a Workshop Controller:

• - Oversee the daily workflow of the workshop, allocating jobs efficiently
• - Monitor technician performance and ensure timely job completion
• - Liaise with the service reception team to manage bookings and customer updates
• - Ensure adherence to warranty and invoicing procedures
• - Deliver excellent customer service, handling any workshop-related issues promptly
• - Support, coach, and mentor the technician team to ensure high standards of work
• - Maintain quality control and workshop productivity
• - Keep customers informed during the repair process

Requirements of a Workshop Controller:

• - Previous experience as a Workshop Controller or Senior/Lead Technician
• - Strong organisational skills with the ability to manage workflow effectively
• - Confident in evaluating technician performance and motivating teams
• - Knowledge of warranty procedures and service processes
• - Ability to work efficiently under pressure
• - Full UK driving licence

This Workshop Controller role offers a competitive salary package, excellent career development prospects, and the chance to work within a leading dealership group. The ideal individual will be proactive, organised, and driven to achieve operational excellence.