Workshop Controller

Perfect Placement UK Ltd; Southampton; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Manufacturer training and professional

Employee discounts on motorcycles, etc

Pension scheme

Life insurance

Sick pay

On-site parking

Family-owned business with history

Job summary

Perfect Placement UK Ltd in Southampton is seeking a Motorcycle Workshop Controller to lead a busy service team and drive efficient workshop operations while upholding high standards of customer service.

You will manage the diary, allocate tasks to technicians, monitor repairs, coordinate with parts, and ensure timely invoicing and warranty processing. A background in motorcycles or automotive services and strong leadership are essential.

Qualifications

• Previous experience as a Workshop Controller or in a similar workshop management role.
• Knowledge of motorcycles or automotive industry preferred.
• Strong organisational and multitasking abilities.
• Experience with Dealer Management Systems (DMS) advantageous.

Responsibilities

• Manage the daily workshop diary, ensuring efficient workflow and timely job delivery.
• Allocate work to motorcycle technicians based on skill and workload demands.
• Monitor progress of repairs and services to meet deadlines and standards.
• Liaise with parts department to ensure parts availability and minimise delays.
• Process job cards, warranty claims, and invoicing accurately and promptly.
• Support the service team with updates on repair status and additional work requirements.
• Maintain manufacturer compliance and uphold workshop standards per regulations.
• Supervise and oversee the work of motorcycle technicians and support staff.
• Contribute to delivering exceptional customer service and workshop organisation.

Skills

Organisational skills

Communication

Team management

Tools

DMS (Dealer Management System)

Job description

Join our client in Southampton as a Motorcycle Workshop Controller and take a lead role within a well-established motorcycle dealership that prioritises organisation, customer satisfaction, and team development. This is a unique opportunity for a skilled professional to advance their career in a dynamic, supportive environment where expertise and dedication are highly valued.

Benefits of a Workshop Controller:

• Competitive salary ranging from £30,000 to £39,000, dependent on experience
• Ongoing manufacturer training and professional development programmes
• Employee discounts on motorcycles, parts, and accessories
• Company pension scheme, life insurance, and sick pay benefits
• Spacious on-site parking facilities
• Opportunity to work in a modern, well-organised dealership within a reputable family-owned business with a rich history
• Supportive, community-oriented working environment promoting career growth and stability

Duties of a Workshop Controller:

• Manage the daily workshop diary, ensuring efficient workflow and timely job delivery
• Allocate work to motorcycle technicians based on skill, capacity, and workload demands
• Monitor progress of repairs and services to meet deadlines and maintain high standards
• Liaise effectively with parts department to ensure parts availability and minimise delays
• Process job cards, warranty claims, and invoicing accurately and promptly
• Support the service team with updates on repair status and additional work requirements
• Maintain manufacturer compliance and uphold workshop standards in accordance with industry regulations
• Supervise and oversee the work of motorcycle technicians and support staff
• Contribute to delivering exceptional customer service and workshop organisation
• Assist in fostering a professional and productive team environment

Requirements of a Workshop Controller:

• Previous experience as a Workshop Controller, Service Advisor, or in a similar workshop management role is preferred
• Knowledge of motorcycles or the automotive industry is highly desirable
• Strong organisational skills with the ability to multitask efficiently
• Excellent communication and team management skills
• Familiarity with Dealer Management Systems (DMS) is advantageous
• Professional, reliable, and detail-oriented approach to workshop operations
• Enthusiastic and proactive attitude towards workshop leadership
• Ambition to progress within the motorcycle trade or to assume greater autonomia

Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire today to discover more about this fantastic Workshop Controller opportunity.