Workshop Controller – Lead Auto Service Team in Cardiff

Perfect Placement; Dinas Powys; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Personal company car

Enhanced annual leave up to 25 days +

Bank holidays

Staff purchase discounts on parts,serv

Manufacturer-accredited training

Pension scheme

Staff events (bi-annual)

Long-term career progression

Job summary

Perfect Placement are recruiting on behalf of a reputable, multi-franchise car dealership in Cardiff for the role of Workshop Controller. The successful candidate will oversee a busy 11-ramp workshop, drive efficiency, and maintain service standards.

With a competitive salary of up to £36,000 base and uncapped £50,000 OTE, plus a company car, enhanced leave, pension and ongoing manufacturer training, this is a long-term career move within a respected dealership group.

Qualifications

• Must have 3+ years managing a busy automotive workshop.
• Franchise dealership experience preferred.
• Strong leadership and communication skills.
• Proficient IT and workshop management systems.
• Valid UK driving licence and commuting to Cardiff.

Responsibilities

• Oversee daily workshop operations for an 11-ramp workshop.
• Liaise with Aftersales Manager to optimise processes.
• Communicate with customers to understand requirements.
• Monitor efficiency to meet KPIs.
• Allocate work based on skills and capacity.
• Identify training needs and support team development.
• Coordinate between workshop and service reception on progress.
• Maintain workshop standards per brand/service guidelines.
• Ensure customer satisfaction and service quality.

Skills

Leadership

Team management

Communication

IT skills

Workshop software

Driving licence

Tools

Workshop software

Job description

Perfect Placement are recruiting on behalf of a reputable, multi-franchise car dealership in Cardiff for the role of Workshop Controller. The successful candidate will oversee a busy 11-ramp workshop, drive efficiency, and maintain service standards.

With a competitive salary of up to £36,000 base and uncapped £50,000 OTE, plus a company car, enhanced leave, pension and ongoing manufacturer training, this is a long-term career move within a respected dealership group.