Senior Workshop Controller: Lead & Improve Auto Aftersales

Perfect Placement UK Ltd; City Of London; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

33 days' annual leave (incl. bank hols

Annual leave purchase/sale

Pension & life assurance

Volunteering day

Discounts on servicing/bodyshop/parts

Training and development

Career progression

Job security

Job summary

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a Wimbledon dealership. The role offers a basic salary of £35,000-£37,000 with an achievable OTE of £42,000 and a 45-hour week from Monday to Friday with Saturdays on a rota.

The successful candidate will oversee the workshop, allocate work to technicians, and drive productivity while maintaining exceptional customer service in a fast-paced environment. This is a permanent position with clear career progression.

Qualifications

• Minimum two years' main dealer experience.
• Excellent communication and customer service skills.
• Proven ability to motivate, support and organise a team of technicians.
• Strong knowledge of workshop processes and vehicle repair operations.
• Results-focused approach with the ability to monitor and improve productivity.

Responsibilities

• Oversee workshop staff, facilities and daily workflow.
• Allocate work to technicians and monitor progress throughout the day.
• Motivate and support the team to achieve productivity, quality and performance targets.
• Track vehicles through the workshop and ensure work is completed within agreed timescales.
• Liaise with Service Reception to provide regular vehicle progress updates.
• Maintain high standards of customer care and satisfaction.
• Identify opportunities to improve workshop efficiency and productivity.
• Support a positive, collaborative and customer-focused working environment.

Skills

Team motivation

Customer service

Communication

Workshop processes

Automotive knowledge

Job description

Perfect Placement UK Ltd is seeking an experienced Workshop Controller for a Wimbledon dealership. The role offers a basic salary of £35,000-£37,000 with an achievable OTE of £42,000 and a 45-hour week from Monday to Friday with Saturdays on a rota.

The successful candidate will oversee the workshop, allocate work to technicians, and drive productivity while maintaining exceptional customer service in a fast-paced environment. This is a permanent position with clear career progression.