Workshop Controller

Lookers Motor Group Limited; Chelmsford; On-site; GBP 35,000 - 42,000; Full time

Job summary

An exciting opportunity awaits at a leading automotive retailer, where you can advance your career as a Workshop Controller. In this dynamic role, you will oversee workshop operations, manage a team of technicians, and ensure exceptional service quality. With a commitment to employee development and a supportive environment, this position offers a chance to thrive in the automotive industry. Join a company that values diversity and provides comprehensive benefits, including competitive salaries and training opportunities. If you are a motivated and enthusiastic professional, this is the perfect opportunity for you.

Benefits

Competitive salary

Enhanced holidays

Access to car schemes

Critical illness cover

Life assurance

24/7 health support

Enhanced parental leave

Potential company car

Bonus opportunities

Qualifications

• Experience in workshop management and team supervision.
• Strong understanding of automotive service standards and regulations.

Responsibilities

• Manage daily workshop operations and technician performance.
• Ensure compliance with health and safety and OEM guidelines.
• Support customer service excellence and achieve profitability goals.

Skills

Team Management

Customer Service

Technical Knowledge

Problem Solving

Education

Full valid UK driving license

Job description

Location: Chelmsford Jaguar Land Rover

Working hours: Monday to Friday, 8.00am to 5.30pm

Salary: Up to £42,000 including OTE

An exciting opportunity has arisen at our Chelmsford Jaguar Land Rover dealership for an experienced Workshop Controller to join our dynamic team in our state-of-the-art facility. This role is ideal for a talented and enthusiastic professional looking to advance their career within JLR.

As a Workshop Controller, you will supervise and motivate our team of Technicians and Apprentices, proactively review and prioritize the daily workload, and ensure high standards of service and repair are maintained.

You will report to the Aftersales Manager, who will support your development and provide ongoing training opportunities to help you progress within the JLR brand and the automotive industry.

Your responsibilities include:

1. Managing the day-to-day operations of the workshop, ensuring technicians meet their daily targets.
2. Supporting the Aftersales Manager in delivering excellent customer service and achieving profitability and retention goals.
3. Maintaining high customer satisfaction levels through quality checks and adherence to standards.
4. Ensuring compliance with company policies, DVSA regulations, health and safety standards, and OEM guidelines.
5. Overseeing the correct and timely completion of service work, with a focus on customer satisfaction.
6. Building and maintaining relationships with vehicle manufacturers and supporting technicians during repairs.
7. Coordinating with colleagues and other departments to deliver top-quality service.
8. Scheduling work based on customer needs, workshop targets, job complexity, and parts availability.
9. Assisting with technical challenges and supporting the team, including writing technical reports.

We seek someone who is friendly, confident, enthusiastic, and a team player. A full valid UK driving license is essential for this role.

If interested, please apply today. For further information, contact us at [e-mail].

About Us

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 dealerships nationwide. We value our employees' dedication and offer an industry-leading benefits package, including competitive salaries, enhanced holidays, access to car schemes, critical illness cover, life assurance, 24/7 health support, enhanced parental leave, and potential company car and bonus opportunities.

We are committed to diversity and inclusion and provide manufacturer-specific training to support career growth. Join us and be part of a successful, supportive team recognized through our annual Lookers Excellence Awards.

We conduct employment checks, including employment verification, credit checks, criminal record checks, and driving license verification, prior to employment.