Workshop Controller

TN United Kingdom; Colchester; On-site; GBP 36,000 - 42,000; Full time

Job summary

An exciting opportunity has arisen for a Workshop Controller at a premium automotive brand in Colchester. This role is perfect for an enthusiastic individual ready to lead a dynamic team in a state-of-the-art facility. You will ensure high performance by supervising technicians, maintaining customer satisfaction, and adhering to industry standards. With ongoing support and brand-specific training, this position offers a pathway for career advancement in the motor trade industry. If you are passionate about the automotive sector and have the skills to motivate a team, this is the role for you.

Qualifications

• Motor industry experience managing a team in a busy Service/Workshop environment.
• Solid understanding of COSHH legislation and trade practices.

Responsibilities

• Manage day-to-day operations of the workshop and ensure technicians meet targets.
• Oversee service work for correctness, timeliness, and customer satisfaction.

Skills

Team Management

Customer Service

Technical Problem Solving

Quality Control

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

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Salary: Basic up to £36,000 depending on experience, plus bonus up to £8,400 per annum

Exciting brand new opportunity at Colchester Land Rover as we seek an experienced Workshop Controller to join our dynamic team in a state-of-the-art facility. This role offers a perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career within a premium brand environment. You will supervise and motivate our team of Technicians & Apprentices, proactively review and prioritize the daily workload.

As a key member of our business and the Aftersales Department, you will report to our Service Manager, Charlie, who will provide ongoing support and tools needed to excel. You will also have access to brand-specific training to help you progress within the Jaguar Land Rover brand and the motor trade industry.

The successful candidate will manage the day-to-day operations of the workshop, ensuring technicians meet their targets, assisting the Service Manager, and maintaining high customer satisfaction through quality checks.

• Ensure compliance with company, DVSA, health and safety, and OEM policies
• Oversee service work to ensure correctness, timeliness, and customer satisfaction
• Maintain relationships with vehicle manufacturers, support Technicians during repairs, and uphold high standards within the workshop
• Liaise with colleagues and departments to deliver top-quality customer service
• Schedule work considering workshop targets, job complexity, and parts availability
• Support the team with technical challenges and prepare technical reports

The ideal candidate will have motor industry experience managing a team in a busy Service/Workshop environment, with a minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent). A solid understanding of COSHH legislation, trade practices, and consumer legislation is essential. Knowledge of quality control and inspection standards in a workshop is also required.

We seek someone friendly, confident, and enthusiastic, with a team-oriented attitude. A full valid UK driving license is mandatory due to the role's nature. If interested, please