Workshop Controller

TN United Kingdom; Chelmsford; On-site; GBP 36,000; Full time

Job summary

An exciting opportunity awaits at a state-of-the-art facility for a Workshop Controller. This role is perfect for a talented individual eager to advance their career within a premium brand environment. You will supervise and motivate a team of Technicians and Apprentices while ensuring high standards of customer service and compliance with industry regulations. Join a leading motor vehicle retailer that values diversity and offers a comprehensive benefits package, including competitive salaries and career development opportunities. If you're ready to take your career to the next level, apply now!

Benefits

Competitive Salary

Health Insurance

Life Insurance

Mental Health Support

Career Development Opportunities

Qualifications

• Experience in managing a team in a busy Service/Workshop environment.
• Knowledge of trade practices and consumer legislation.

Responsibilities

• Manage daily operations of the workshop and ensure targets are met.
• Maintain high customer satisfaction through quality checks.

Skills

Team Management

Customer Service

Quality Control

Technical Problem Solving

Knowledge of COSHH

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

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WORKSHOP CONTROLLER

CHELMSFORD LAND ROVER

WORKING HOURS: Monday to Friday plus Saturday mornings on a rota (paid at overtime x1.5)

SALARY: Basic up to £36,000 + £8,400 bonus

Exciting brand new opportunity at Jaguar Land Rover for an experienced Workshop Controller to join our state-of-the-art facility. This role is ideal for a talented and enthusiastic individual looking to advance their career within a premium brand environment. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and proactively review and prioritize the daily workload.

You will be a key part of our Aftersales Department, reporting to the Aftersales Manager, who will provide ongoing support and training opportunities to help you progress within the Jaguar Land Rover brand and the wider motor trade industry.

Responsibilities:

• Manage the daily operations of the workshop, ensuring technicians meet their targets.
• Assist the Service Manager in delivering excellent customer service and achieving department profitability.
• Maintain high customer satisfaction through quality checks and service standards.
• Ensure all service work is completed correctly, efficiently, and on time.
• Foster relationships with vehicle manufacturers and support technicians during repairs.
• Ensure compliance with company policies, health and safety, DVSA, and OEM standards.
• Coordinate with colleagues and departments to provide top-quality service.
• Schedule work considering workshop targets, job complexity, and parts availability.
• Support the team with technical challenges and prepare technical reports.

Candidate Requirements:

• Motor industry experience managing a team in a busy Service/Workshop environment.
• NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent).
• Knowledge of COSHH legislation, trade practices, and consumer legislation.
• Understanding of quality control and inspection standards.
• Friendly, confident, enthusiastic, and team-oriented attitude.
• Full valid UK driving license.

About us:

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 manufacturers across over 150 dealerships nationwide. We offer a comprehensive benefits package, including competitive salaries, holidays, car schemes, health and life insurance, mental health support, and career development opportunities.

We are committed to diversity and inclusion, providing a working environment free from discrimination where everyone can reach their full potential. Successful applicants will undergo employment checks, including employment verification, credit, criminal record, and driving license checks.

If your skills and experience match our requirements, please apply now.