Workshop Controller

Lexus Leicester; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Workshop Controller at a leading automotive group, where you'll ensure top-quality service and repairs. This role involves liaising with technicians, monitoring workshop productivity, and exceeding customer expectations. Enjoy a supportive environment with excellent benefits including gym discounts, annual leave, and a flexible pension scheme. If you have a passion for delivering exceptional service and thrive in a collaborative setting, this is the perfect opportunity for you to make a significant impact in the automotive industry.

Benefits

33 days annual leave

Retail discounts

Gym discounts

Cash healthcare plans

Cycle-to-work scheme

Car discounts

Flexible pension scheme

Family-friendly policies

Wellbeing programme

Community volunteering day

Qualifications

• Experience in vehicle maintenance and management of technicians.
• Ability to work to high quality standards and efficiency targets.

Responsibilities

• Monitor repair progress and communicate delays to service advisors.
• Ensure quality checks are performed according to guidelines.
• Allocate work to qualified technicians.

Skills

Technical Knowledge of Vehicle Maintenance

Supervising or Managing Technicians

Computer Literacy

Quality Standards and Efficiency Targets

Team Player and Communication Skills

Education

Required Training Courses

Tools

Kerridge

Job description

Workshop Controller - Lexus Guildford

Competitive Salaryplus OTE & Excellent Benefits

40 hours per week

Work on great cars, with great people.

Enjoy support that’s second to none as a Workshop Controller at Group 1.

The Workshop Controller is responsible for ensuring service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality. The Workshop Controller is also responsible for ensuring maximum productivity in the workshop. They liaise between Service and the Technicians to ensure that all required work is actioned effectively and efficiently, keeping the customers expectations top of mind. Driven by exceeding targets and motivating the team to succeed would be a natural skill that our Workshop Controller possesses.

Best of all, you’ll be part of a fun, friendly team that will support you every day.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service.
• Retail discountsthat save you money every day
• Gym discounts, cash healthcare plans, and acycle-to-work scheme
• Car discountsfor new and used purchases and servicing
• Flexible pension schemeto support your financial future
• Family-friendly policiesthat help you spend more time with the people that matter
• Awellbeing programmeto support you and your family
• Ongoing recognitionfrom your peers and leadership team
• Acommunity volunteering day

What you’ll do day to day

• Monitor Progress of repairs and service and communicate to service advisor of any delays

• Check capacity in the workshop based on any additional work requirements

• Ensure that quality checks are carried out as per Inchcape and brand guidelines
• Monitor and give feedback on Technicians quality and efficiency
• Allocate work to qualified technicians

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Technical Knowledge and qualifications relating to vehicle maintenance
• Previous experience of supervising or managing Technicians
• Computer Literate, Kerridge experience is desirable
• Completed Required Training Courses
• The capability of working to the highest quality standards and to efficiency targets
• Great team player and communication skills

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.