Workshop Controller

Sytner BMW; Stevenage; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a confident and motivated Workshop Controller to lead a dynamic team in delivering exceptional customer service. This role involves managing a high-volume workshop, ensuring repairs are completed efficiently and to the highest standards. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a passion for the automotive industry. With a commitment to career development and a supportive work culture, this opportunity promises a rewarding career in a prestigious brand's service department.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development Opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym Memberships

Cycle to Work Scheme

One paid day annually for voluntary/community work

Qualifications

• Experience managing a high-volume prestige workshop.
• Ability to ensure high standards and quality workmanship.

Responsibilities

• Support the Service Department in running an efficient workshop.
• Handle retail customers and ensure repairs are completed on the first visit.

Skills

Workshop Management

Customer Service

Communication Skills

Team Leadership

Job description

Sytner Stevenage - Workshop Controller

Sytner Stevenage, proud winners of the BMW Aftersales Retailer of the Year 2024, is seeking a confident, highly motivated, enthusiastic, and experienced Workshop Controller to support our Service Department in running an efficient and driven workshop.

Our goal is to provide our customers with an easy and enjoyable experience every time, achieved through highly skilled staff supported by industry-leading training and development.

Your profile

As part of the Sytner Group, we are committed to developing your long-term career within our business. The ideal candidate will have experience in managing a high-volume prestige workshop, operating with over 25 productive staff. You will handle retail customers and BMW breakdowns, ensuring repairs are completed on the first visit with quality workmanship and outstanding customer service.

Preference will be given to candidates currently in similar roles. You must demonstrate the ability to ensure high standards, possess excellent communication skills, and have a passion and enthusiasm for working with this prestigious brand.

We demand the highest standards from our team. In return, we offer a good working environment and a remuneration package that rewards outstanding performance.

Rewards

We are passionate about continuous improvement and creating an environment where everyone feels valued and can reach their full potential:

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development Opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym Memberships
• Cycle to Work Scheme
• One paid day annually for voluntary/community work