Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

Join a leading vehicle rental specialist as a Workshop Controller in Birmingham. This role involves maximizing workshop efficiency, ensuring high-quality repairs, and supporting a dynamic team. Enjoy a competitive salary, bonuses, and exclusive benefits in a supportive environment.

Benefits

Quarterly Bonus Scheme

24 Days Annual Leave

Life Assurance

Well-being Services

Exclusive Vehicle-Leasing Schemes

Pension Scheme

Benefits App Access

Wagestream App

Qualifications

• Experienced workshop controller with a solid workshop background.
• Hands-on approach to support colleagues and optimize workshop efficiency.

Responsibilities

• Maximize workshop profitability, productivity, and efficiency.
• Ensure work meets high technical and quality standards.

Skills

Technical Expertise

Customer Service

People Management

Education

Qualified Technician

Job description

Workshop Controller

Reference: MAY20258053

Expiry date: 12:38, Wed, 4th Jun 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary up to £38,700 OTE (basic £36,000 pa + bonus up to £2,700 pa)

Weekly Hours: 42.5 hours/week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists at our Birmingham branch.

Your role as Workshop Controller involves supporting our customers to deliver on their business promises by ensuring their vehicles are repaired safely and efficiently.

Our modern workshop, equipped with the latest technology and manufacturer-specific diagnostic tools, offers a dynamic environment. You will be responsible for maximizing workshop profitability, productivity, and efficiency, as well as making decisions regarding technician recharge and warranty opportunities.

Key to your success is ensuring the workshop produces work that meets the highest technical and quality standards and helps us deliver excellent customer service.

About you

• You are a qualified technician with a solid workshop background—your colleagues value your technical expertise across routine servicing, maintenance, and diagnostics.
• You possess a practical business approach—understanding what makes a workshop effective and how to optimize opportunities.
• You are a people person—caring about your team and adapting your management style to motivate high performance.
• You are hands-on and proactive, eager to support your colleagues and contribute to the team’s success.
• You have a passion for customer service and understand how to resolve issues effectively.

We offer:

• A competitive basic salary
• A quarterly bonus scheme
• 24 days annual leave (rising with service), plus bank holidays and an extra day for your birthday
• Free life assurance
• Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
• Exclusive vehicle-leasing schemes
• Pension and save-as-you-earn share scheme
• Access to our Benefits App with discounts and cashback deals at major retailers
• Wagestream app for flexible pay, savings, and financial coaching

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with well-known organizations across the UK.

We are part of ZIGUP, a provider of integrated mobility solutions supporting customers in the UK, Ireland, and Spain. Join us to unlock your potential in a dynamic, supportive environment.

We are agile, experts, imaginative, and reliable.