Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

Join a leading vehicle rental specialist as a Workshop Controller in Birmingham. In this role, you'll ensure high standards of service and efficiency in a modern workshop environment. You'll support customers and manage workshop operations, contributing to team success and profitability.

Benefits

Quarterly Bonus Scheme

24 Days Annual Leave

Life Assurance

Well-being Services

Exclusive Vehicle-Leasing Schemes

Pension Scheme

Benefits App Access

Financial Wellbeing App

Qualifications

• Solid workshop background with knowledge in servicing, maintenance, and diagnostics.
• Practical business approach to workshop efficiency and profitability.

Responsibilities

• Support customers in delivering business promises and ensure vehicle safety.
• Maximize workshop profitability, productivity, and efficiency.

Skills

Customer Service

Team Dynamics

Problem Solving

Education

Qualified Technician

Job description

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Workshop Controller

Reference: MAY20258053

Expiry date: 2025-06-04 12:38:00.000

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary up to £38,700 OTE (basic £36,000 pa + bonus up to £2,700 pa)
Weekly Hours: 42.5 hours/week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role as Workshop Controller involves supporting our customers to deliver on their business promises, ensuring their vehicles are returned safely and promptly.

Our modern workshop, equipped with the latest technology and manufacturer-specific diagnostic tools, offers a bustling, exciting environment. You will play a central role in maximizing the workshop's profitability, productivity, and efficiency, including making decisions on recharge and warranty opportunities for technicians.

Key to your success is your ability to ensure high standards of technical and quality work, helping us deliver excellent service to our customers.

About you

• You are a qualified technician with a solid workshop background, knowledgeable in routine servicing, maintenance, and diagnostics.
• You have a practical business approach, understanding what makes a workshop efficient and profitable.
• You are a people person who values team dynamics and individual needs.
• You are proactive and hands-on, eager to support colleagues and contribute to team success.
• You have a passion for customer service, adept at resolving issues effectively.

As a Workshop Controller with Northgate Vehicle Hire, we offer:

• A competitive basic salary
• A quarterly bonus scheme
• 24 days annual leave plus bank holidays and an extra day for your birthday
• Free life assurance
• Well-being services, including 24/7 GP, mental health support, physiotherapy, and more
• Exclusive vehicle-leasing schemes
• Pension and save-as-you-earn share scheme
• Access to our Benefits App with discounts and cashback deals
• Wagestream, a financial wellbeing app for flexible pay and savings options

With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s leading provider of light commercial vehicle rental solutions, partnering with prominent organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential in a dynamic, supportive environment where you can thrive.

We are agile. We are experts. We are imaginative. We are reliable.