Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

An established industry player is seeking a dedicated Workshop Controller to lead their Birmingham branch. This exciting role involves ensuring vehicles are serviced efficiently while maintaining high technical standards. You will be pivotal in maximizing workshop productivity and profitability, providing excellent customer service, and fostering a high-performing team environment. With a competitive salary and a range of exclusive benefits, this opportunity offers a supportive atmosphere where you can thrive and unlock your potential in the vehicle rental sector.

Benefits

Quarterly Bonus Scheme

24 Days Annual Leave

Free Life Assurance

Well-being Services

Exclusive Vehicle-Leasing Schemes

Pension and Share Schemes

Retailer Discounts

Flexible Pay via Wagestream

Qualifications

• Experienced workshop controller with solid technical background.
• Knowledgeable in routine servicing and complex diagnostics.

Responsibilities

• Ensure vehicles are returned safely and promptly.
• Maximize workshop profitability and productivity.

Skills

Workshop Management

Customer Service

Technical Diagnostics

Team Leadership

Business Efficiency

Education

Qualified Technician

Tools

Manufacturer-specific Diagnostic Tools

Job description

Workshop Controller

Reference: MAY20258053

Expiry date: 12:38, Wed, 4th Jun 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary up to £38,700 OTE (basic £36,000 pa + bonus up to £2,700 pa)

Weekly Hours: 42.5 hours/week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role as Workshop Controller involves supporting our customers to deliver on their business promises by ensuring their vehicles are returned safely and promptly.

Our modern workshop, equipped with the latest technology and manufacturer-specific diagnostic tools, offers a dynamic environment. You will play a key role in maximizing the workshop’s profitability, productivity, and efficiency, including decision-making regarding recharge and warranty opportunities for technicians.

Your success depends on ensuring the workshop produces work that meets the highest technical and quality standards and helps us deliver excellent customer service.

About you

• You are a qualified technician with solid workshop experience, knowledgeable in routine servicing, maintenance, and complex diagnostics.
• You possess a common-sense business approach, understanding how to maximize workshop efficiencies and opportunities.
• You're a people person, caring about your team and adapting your approach to create a high-performing workshop environment.
• You are proactive, hands-on, and eager to contribute to the team’s success.
• You have a passion for customer service, with the ability to resolve issues effectively.

As a Workshop Controller with Northgate Vehicle Hire, you will enjoy:

• A competitive basic salary
• A quarterly bonus scheme
• 24 days of annual leave, increasing with service, plus bank holidays and a birthday leave
• Free life assurance
• Well-being services, including 24/7 GP, mental health support, physiotherapy, and health plans
• Exclusive vehicle-leasing schemes
• Pension and share schemes
• Access to retailer discounts and cashback deals via our Benefits App
• Wagestream app for flexible pay and financial wellbeing support

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with major organizations and part of the ZIGUP group, supporting customers across the UK, Ireland, and Spain.

Join us to unlock your potential in a forward-thinking, supportive environment where you can thrive in your career.