Workshop Controller

Northgate Vehicle Hire Limited; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

A leading vehicle rental specialist in Birmingham is seeking an experienced Workshop Controller. The role involves overseeing workshop operations, ensuring vehicle safety, and maximizing efficiency. The ideal candidate should be a qualified technician with strong customer service skills and a passion for team collaboration.

Benefits

Quarterly Bonus Scheme

24 Days Annual Leave

Free Life Assurance

Well-being Services

Exclusive Vehicle-Leasing Schemes

Pension Scheme

Benefits App Access

Wagestream App

Qualifications

• Solid workshop background with experience in servicing and diagnostics.
• Practical business approach to maximize workshop efficiency.

Responsibilities

• Ensure vehicles are returned safely and promptly.
• Maximize profitability and maintain high technical standards.
• Support colleagues with a hands-on, proactive attitude.

Skills

Technical Knowledge

Customer Service

Workshop Efficiency

Education

Qualified Technician

Job description

Workshop Controller

Reference: MAY20258053

Expiry date: 12:38, Wed, 4th Jun 2025

Location: Birmingham

Benefits: A superb range of exclusive, colleague-only benefits and discounts

Salary up to £38,700 OTE (basic £36,000 pa + bonus up to £2,700 pa)
Weekly Hours: 42.5 hours/week

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our Birmingham branch.

Your role as Workshop Controller involves supporting our customers to fulfill their business promises by ensuring their vehicles are returned safely and promptly.

Our modern workshop, equipped with the latest technology and manufacturer-specific diagnostic tools, offers a dynamic environment. You will play a key role in ensuring the workshop operates efficiently, maximizes profitability, and maintains high technical and quality standards. You will also make decisions regarding technician recharge and warranty opportunities.

About you

• You are a qualified technician with a solid workshop background—valued for your technical knowledge and understanding of tasks from routine servicing to complex diagnostics.
• You possess a practical business approach—knowing how to maximize workshop efficiency and opportunities.
• You are a people person—caring about your team and adapting your approach to foster high performance.
• You are involved in all aspects of the business, eager to support colleagues with a hands-on, proactive attitude.
• You have a passion for customer service and know how to resolve issues effectively.

Benefits at Northgate Vehicle Hire include:

• A competitive basic salary
• A quarterly bonus scheme
• 24 days annual leave plus bank holidays and an extra day for your birthday
• Free life assurance
• Well-being services, including 24/7 GP, mental health support, physiotherapy, health cash plan, dental, and travel insurance
• Exclusive vehicle-leasing schemes
• Pension and save-as-you-earn share scheme
• Access to our Benefits App with retailer discounts and cashback deals
• Wagestream app for pay control, savings, discounts, and financial coaching

With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, partnering with major organizations and supporting the UK’s LCV sector.

Part of ZIGUP, a provider of integrated mobility solutions across the UK, Ireland, and Spain, we offer opportunities for growth, development, and security in a vibrant industry.

We are agile. We are experts. We are imaginative. We are reliable.