Workshop Booking & Fleet Scheduler

U Drive; Poole; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave (incl. bank hols)

Training and development opportunities

Discounts at 3,000+ stores

Free eye tests

Competitive pension

Employee discount across U-Drive

Descripción de la vacante

U-Drive is seeking a Workshop Booking Coordinator in Poole to be the first point of contact for workshop bookings, coordinating both internal fleet work and external customer inquiries. You will keep the diary well planned and running smoothly in a fast-paced environment.

The role sits within the Fleet team and requires a proactive, organised individual who can manage bookings, provide pricing information, and maintain accurate records while delivering excellent customer service.

Formación

• Excellent telephone manner and communication skills.
• Strong organisational skills and close attention to detail.
• Ability to manage a busy diary and prioritise competing demands.
• Accurate data entry and confidence using IT systems, including Microsoft 365.
• Commitment to providing excellent customer service.
• Positive “can do” attitude.
• Strong team player.
• Ability to work under pressure in a fast-paced environment.

Responsabilidades

• Answering all inbound workshop telephone calls and enquiries.
• Booking MOTs, servicing and repair work into the workshop diary for external customers.
• Booking internal service, maintenance and repair work raised by the Fleet team.
• Managing the workshop diary to balance fleet and external customer work against workshop capacity.
• Providing customers with information on availability, pricing and the services we offer.
• Confirming bookings with customers and managing rescheduling and cancellations.
• Recording accurate customer, vehicle and job details on internal systems.
• Liaising closely with the Workshop Manager, workshop front desk team and Fleet team on booking requirements and priorities.
• Handling customer queries professionally and passing on any complaints to the appropriate person.

Conocimientos

Telephone manners

Organisation

Prioritisation

Data entry accuracy

IT systems (Microsoft 365)

Customer service

Team player

Working under pressure

Herramientas

Microsoft 365

Descripción del empleo

U-Drive is seeking a Workshop Booking Coordinator in Poole to be the first point of contact for workshop bookings, coordinating both internal fleet work and external customer inquiries. You will keep the diary well planned and running smoothly in a fast-paced environment.

The role sits within the Fleet team and requires a proactive, organised individual who can manage bookings, provide pricing information, and maintain accurate records while delivering excellent customer service.