Fleet Controller: Keep Vehicles Moving and Downtime Down

U-Drive Vehicle Hire; Poole; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Employee discount on U-Drive rental

Employee Assistance Programme

Training and development opportunities

Discounts with over 3,000 retailers

Free eye test and £75 towards glasses

Smart tech

Competitive pension

Option to buy more annual leave

Job summary

U-Drive is seeking a Fleet Controller to join our Fleet Control team in Poole. You will manage SMR and VOR activity, arranging servicing and breakdowns across our in-house workshop and suppliers, ensuring timely resolutions within SLAs.

You will handle high volumes of calls and emails, prioritise urgent cases, and keep customers informed while collaborating with Insurance, Account Management and Sales to improve service. This is a 40-hour, Mon-Fri role.

Qualifications

• Experience in fleet, rental, breakdown, workshop, or comparable operational role.
• Experience in a busy telephone-based or contact centre environment, handling inbound and outbound calls.
• Proven ability to prioritise and work to deadlines or service level agreements under pressure.
• GCSE English (or equivalent) and confident, accurate keyboard skills.
• Eligible to work in the United Kingdom.
• Available for rotating shifts between 7:00am and 6:00pm and occasional half-day Bank Holidays.

Responsibilities

• Taking ownership of SMR activity across our fleet, arranging servicing, repairs, inspections, MOT/plate tests and Road Fund Licence renewals with our in-house workshop and third-party suppliers.
• Managing VOR vehicles and breakdowns, prioritising urgent cases against customer service level agreements and driving down vehicle downtime.
• Making and taking a high volume of calls and emails with customers, garages, breakdown providers and other suppliers, and chasing every job through to completion.
• Reviewing repairs and incidents to identify recharge opportunities, for example damage, misuse or non-fair-wear-and-tear items, and ensuring they are raised.
• Keeping customers and colleagues updated with clear, accurate and timely information on vehicle status.
• Working with the Insurance, Account Management and Sales teams to resolve problems and improve the service we deliver.
• Recording all activity accurately and without delay in our rental management system.

Skills

Telephone communication

Prioritisation under pressure

Organised

Team player

Education

GCSE English

Tools

Microsoft Office

Job description

U-Drive is seeking a Fleet Controller to join our Fleet Control team in Poole. You will manage SMR and VOR activity, arranging servicing and breakdowns across our in-house workshop and suppliers, ensuring timely resolutions within SLAs.

You will handle high volumes of calls and emails, prioritise urgent cases, and keep customers informed while collaborating with Insurance, Account Management and Sales to improve service. This is a 40-hour, Mon-Fri role.