Workshop Booking Coordinator

U Drive; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave (incl. bank hols)

Training and development opportunities

Discounts at 3,000+ stores

Free eye tests

Competitive pension

Employee discount across U-Drive

Job summary

U-Drive is seeking a Workshop Booking Coordinator in Poole to be the first point of contact for workshop bookings, coordinating both internal fleet work and external customer inquiries. You will keep the diary well planned and running smoothly in a fast-paced environment.

The role sits within the Fleet team and requires a proactive, organised individual who can manage bookings, provide pricing information, and maintain accurate records while delivering excellent customer service.

Qualifications

• Excellent telephone manner and communication skills.
• Strong organisational skills and close attention to detail.
• Ability to manage a busy diary and prioritise competing demands.
• Accurate data entry and confidence using IT systems, including Microsoft 365.
• Commitment to providing excellent customer service.
• Positive “can do” attitude.
• Strong team player.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Answering all inbound workshop telephone calls and enquiries.
• Booking MOTs, servicing and repair work into the workshop diary for external customers.
• Booking internal service, maintenance and repair work raised by the Fleet team.
• Managing the workshop diary to balance fleet and external customer work against workshop capacity.
• Providing customers with information on availability, pricing and the services we offer.
• Confirming bookings with customers and managing rescheduling and cancellations.
• Recording accurate customer, vehicle and job details on internal systems.
• Liaising closely with the Workshop Manager, workshop front desk team and Fleet team on booking requirements and priorities.
• Handling customer queries professionally and passing on any complaints to the appropriate person.

Skills

Telephone manners

Organisation

Prioritisation

Data entry accuracy

IT systems (Microsoft 365)

Customer service

Team player

Working under pressure

Tools

Microsoft 365

Job description

U-Drive are hiring! We have a great opportunity for an organised and customer-focused Workshop Booking Coordinator to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a busy, fast-paced environment. As the first point of contact for our workshop, you will play a key role in keeping our workshop diary full, well planned and running smoothly for both our own fleet and our external customers.

About the Role

Under the guidance of the Workshop Manager, you will work [HOURS AND WORKING PATTERN TO BE CONFIRMED]. Although the role belongs to our workshop, you will be based within our Fleet team, which allows you to coordinate internal fleet work and external customer bookings from one place. The role is dedicated entirely to enquiries and bookings, leaving our workshop front desk team free to look after customers on site.

Role Responsibilities

• Answering all inbound workshop telephone calls and enquiries
• Booking MOTs, servicing and repair work into the workshop diary for external customers
• Booking internal service, maintenance and repair work raised by the Fleet team
• Managing the workshop diary to balance fleet and external customer work against workshop capacity
• Providing customers with information on availability, pricing and the services we offer
• Confirming bookings with customers and managing rescheduling and cancellations
• Recording accurate customer, vehicle and job details on internal systems
• Liaising closely with the Workshop Manager, workshop front desk team and Fleet team on booking requirements and priorities
• Handling customer queries professionally and passing on any complaints to the appropriate person

About You

The ideal candidate will be a well-organised, can-do individual with an excellent telephone manner. Working closely with the Workshop Manager and the Fleet team, the successful candidate will play a pivotal role in making the best use of our workshop capacity while providing an exceptional customer experience.

Essential

• Excellent telephone manner and communication skills
• Strong organisational skills and close attention to detail
• Ability to manage a busy diary and prioritise competing demands
• Accurate data entry and confidence using IT systems, including Microsoft 365
• Commitment to providing excellent customer service
• Positive “can do” attitude
• Strong team player
• Ability to work under pressure in a fast-paced environment

Desirable

• Experience in a service booking, service advisor or service receptionist role within a garage, dealership or workshop
• Working knowledge of MOT, servicing and repair terminology
• Experience in a fleet, vehicle rental or automotive environment
• Experience of using workshop or rental management systems
• Full UK driving licence

About Us

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program