Fleet Administration & Customer Liaison

U-Drive; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave (increasing with

Employee discount on U-Drive rental

Employee Assistance Programme

Training and development opportunities

Employee Discount Programme

Eye test and glasses allowance

Pension

Buy more annual leave

Job summary

U-Drive is hiring a Fleet Administrator in Poole, UK. This full-time role (40 hours, Mon–Fri) involves being the main contact for clients and the supply chain, managing fleet incidents, and handling calls and emails within defined SLAs.

The role includes coordinating servicing, MOTs, and regulatory tasks, with a rotating shift between 7:00am and 6:00pm. You will work under the Fleet Manager to ensure accurate communication and record-keeping, contributing to efficient fleet operations.

Qualifications

• Essential: GCSE English, confident and accurate keyboard skills, eligible to work in the United Kingdom, rotating shifts 7:00–18:00, occasional half-day bank holiday work.
• Desirable: experience in frontline operational roles, admin supporting service delivery with accurate record-keeping, coordinating vehicle servicing/inspections/MOTs, fleet compliance knowledge, working to defined SLAs.

Responsibilities

• Be the first and main point of contact for clients and the supply chain.
• Communicate clear, accurate information to clients and the supply chain.
• Proactively manage fleet-related incidents within service level agreements.
• Handle incoming calls and email correspondence promptly and professionally.
• Assist with routine servicing, inspections, MOT/Plate test and Road Fund Licence within Fleet Admin.
• Record all activities in fleet management software accurately and promptly.
• Coordinate with Insurance, Account Management and Sales to identify improvements.

Skills

Keyboard skills

Communication with clients

Handling calls & emails

Record-keeping

Education

GCSE English

Tools

Microsoft Office

Fleet management system

Job description

U-Drive is hiring a Fleet Administrator in Poole, UK. This full-time role (40 hours, Mon–Fri) involves being the main contact for clients and the supply chain, managing fleet incidents, and handling calls and emails within defined SLAs.

The role includes coordinating servicing, MOTs, and regulatory tasks, with a rotating shift between 7:00am and 6:00pm. You will work under the Fleet Manager to ensure accurate communication and record-keeping, contributing to efficient fleet operations.