Works Planner

Cmsol; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Training

Progression

Overtime

Job summary

Cmsol in Gloucester (Quedgley GL2) is seeking a Maintenance Work Scheduler to coordinate field engineers for boiler repairs, servicing and preventative maintenance across our contracts. This role suits organized individuals who can manage multiple tasks in a busy office and maintain smooth customer journeys.

You'll work Monday to Friday 8:00am–5:00pm, with training and progression opportunities. Overtime is available, and a right-to-work in the UK is required.

Qualifications

• Proficient in Microsoft Excel and MS Teams.
• Ability to multi-task and prioritise workloads.
• Flexible team player in a busy office environment.

Responsibilities

• Coordinate engineers for service and repairs by phone/email.
• Schedule appointments with customers and client representatives using planning software.
• Adhere to company procedures and provide excellent customer service.

Skills

Excel

MS Teams

Multi-tasking

Organisational skills

Job description

Maintenance Work Scheduler

Mon-Fri 8.00am - 5.00pm

Based: Quedgley, GL2

24k, 22 days+ 8bh, training, progression. Overtime available!

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventative maintenance for our clients.

Your duties will be varied but will include:

• Dealing with field-based engineers via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• Able to work one Saturday per month paid at O/T rates.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.