Works Planner / Scheduler

Cmsol; Gloucester; Hybrid; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Training and progression

Home‑based options

Job summary

Cmsol is hiring a Customer Service Advisor / Work Scheduler in the Salisbury area. The role offers a 40‑hour week (Mon-Fri 8:00–5:00) with some flexibility, permanent contract, and home‑based options where feasible.

You will plan and coordinate engineers for boiler repairs and maintenance, working with a contracts manager and a team of engineers. The position requires scheduling experience, good MS Office skills, and the ability to multi‑task in a busy office.

Qualifications

• Experience in administration or scheduling roles.
• Proficiency with Microsoft Excel and Teams.
• Ability to multi-task and prioritise in a busy office.

Responsibilities

• Coordinate engineers for service and repair visits using planning software.
• Communicate with customers and client representatives by phone and email.
• Schedule appointments and manage the diary to optimise field resources.
• Support company procedures and provide a positive customer journey.

Skills

Scheduling

Administration

Customer service

Multi-tasking

Tools

MS Excel

MS Teams

Scheduling software

Job description

Customer Service Advisor / Work Scheduler

Mon-Fri 8.00am - 5.00pm (40hr week with some flexibility) Based: Amesbury Permanent 22k - 25k + 21+8bh HP, Optional O/T, training, progression. Part work from Home options

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Salisbury area.

Your duties will be varied but will include:

• Dealing with field-based engineers both face to face and via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given).
• Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training program will be delivered, however previous administration experience is desired.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.