Works Scheduler

Cmsol; Gloucester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Training provided

Overtime payments

Career development

22 days holiday

Job summary

Cmsol is seeking a Maintenance Planner / Works Scheduler in Salisbury. You will work Mon-Fri 8:00am-5:00pm, coordinating field engineers for boiler repairs, servicing and preventive maintenance across the south and west country.

You’ll handle face-to-face and remote communications, arrange appointments, and use planning software. A training program is provided; overtime is available. Right to work in the UK is required.

Qualifications

• Experience in administration/scheduling in an office environment.
• Ability to multi-task and prioritise workloads.
• Good working knowledge of Excel and MS Teams.

Responsibilities

• Plan and coordinate engineers for domestic boiler repairs and servicing.
• Arrange service/repair appointments with customers and clients using planning software.
• Manage enquiries by phone and email to ensure a positive customer journey.

Skills

Scheduling

Microsoft Excel

Microsoft Teams

Administration

Multi-tasking

Tools

Scheduling software

Job description

Maintenance Planner / Works Scheduler Mon-Fri 8.00am - 5.00pm Based: Salisbury Permanent position. Immediate start required 22k + Perm benefits. Training and option overtime

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Salisbury area.

Your duties will be varied but will include:

• Dealing with field-based engineers both face to face and via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training program will be delivered, however previous administration experience is desired.

What’s in it for you?

• Competitive Salary - £22,000 (depending on experience & qualifications).
• Additional overtime payments where applicable.
• Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses.
• Continuous professional training and career development.
• Minimum of 50 dedicated training hours per year (training programs designed to individuals based on specific career aspirations)
• 22 days holiday (plus bank holidays)
• Opportunity to progress in a growing company.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.