Planner / Scheduler

Cmsol; Gloucester; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Training

Progression

Job summary

Cmsol is seeking a Maintenance Work Scheduler to join our office team in Gloucester. The role is Mon-Fri, 8:00am to 5:00pm, coordinating field engineers for domestic boiler repairs, servicing and preventative maintenance on housing contracts across the south and west country.

You will manage service and repair appointments, liaising with customers and client representatives, using our planning software, with full training provided.

Qualifications

• Good knowledge of Excel and MS Teams.
• Able to multi-task in a busy office environment.
• Experience coordinating engineers is a plus.

Responsibilities

• Dealing with field-based engineers via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our planning software.
• Comply with and support company procedures.

Skills

Microsoft Excel

MS Teams

Scheduling

Customer communication

Organisational skills

Tools

Planning software

Job description

Maintenance Work Scheduler Mon-Fri 8.00am - 5.00pm Based: Quedgley, GL2 24k, 21 days+ 8bh, training, progression. Overtime available

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventative maintenance for our clients.

Your duties will be varied but will include:

• Dealing with field-based engineers via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements:

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• Able to work one Saturday per month paid at O/T rates.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.