Maintenance Scheduler

Cmsol; Gloucester; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Part work from Home options

Training and progression

Optional O/T

Job summary

Cmsol is seeking a Work Scheduler to join our team in Amesbury. The role is permanent, Mon-Fri 8:00am-5:00pm, 40 hours with some flexibility, and offers part work-from-home options.

You will coordinate engineers for domestic boiler repairs, servicing and preventive maintenance across the Salisbury area, working with a contracts manager and field-based engineers. Aimed for candidates with scheduling/admin experience, you will use planning software and MS Office to schedule services, handle

Qualifications

• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous office scheduling experience is beneficial but not essential; a dedicated training program will be delivered.
• An ability to multi-task and prioritise workloads.
• Good understanding of basic Microsoft packages including Excel and MS Teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.

Responsibilities

• Dealing with field-based engineers both face to face and via phone and email communications.
• Arranging service and repair appointments with customers and client representatives, scheduling engineers using planning software.
• Dealing with enquiries by telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Skills

Scheduling experience

Customer communication

Multi-tasking

Team collaboration

Tools

Excel

MS Teams

Job description

Work Scheduler

Mon-Fri 8.00am - 5.00pm (40hr week with some flexibility)

Based: Amesbury

Permanent

22-23k + 21+8bh HP, Optional O/T, training, progression. Part work from Home options

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Salisbury area.

Your duties will be varied but will include:

• Dealing with field-based engineers both face to face and via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training program will be delivered, however previous administration experience is desired.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.