Planner / Administrator

Cmsol; Gloucester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Overtime available

Training and progression

Job summary

CMS is seeking a Maintenance Work Scheduler in Gloucestershire, coordinating field engineers for boiler repairs and maintenance across the south and west. Based in Quedgley, GL2, you will handle scheduling, customer communications, and use planning software with full training provided.

The role requires A good grasp of Microsoft Excel and MS Teams, ability to multitask, and a willingness to work one Saturday per month. Overtime is available and career progression is encouraged.

Qualifications

• Proficiency with Excel and MS Teams.
• Ability to multi-task and prioritise workloads.
• Eligible to work in the UK.

Responsibilities

• Coordinate field-based engineers for maintenance visits by phone and email.
• Schedule service and repair appointments with customers and clients using planning software.
• Manage enquiries to ensure a positive customer journey.
• Assist with compliance to company procedures.

Skills

Excel

MS Teams

Job description

Maintenance Work Scheduler

Mon-Fri 8.00am - 5.00pm; Based: Quedgley, GL2; 24.5k, 22 days+ 8bh, training, progression. Overtime available!

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventative maintenance for our clients.

Your duties will be varied but will include:

• Dealing with field-based engineers via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads. Able to work one Saturday per month paid at O/T rates.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.