Works Scheduler / Planner

Cmsol; Gloucester; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Training

Career progression

Hybrid/remote options

Hybrid/remote options

Job summary

Cmsol is seeking a Maintenance Work Scheduler based in Amesbury to plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance under a busy South West contracts team.

The role is permanent, Mon-Fri 8.00am - 5.00pm (40hr week with some flexibility), with 21 days + 8 bank holidays, optional overtime, training and progression. Some home-working options are available as part of the package.

Qualifications

• Experience in administration/scheduling or office scheduling.
• Ability to multi-task and prioritise workloads.
• Strong communication via phone and email with field engineers and clients.
• Proficiency with basic Microsoft Office tools including Excel and Teams.

Responsibilities

• Plan and coordinate engineers for domestic boiler repairs, servicing, and preventive maintenance.
• Arrange service/repair appointments with customers and client representatives; schedule with engineers using planning software.
• Deal with enquiries via telephone and email ensuring a positive customer journey.

Tools

Microsoft Excel

MS Teams

Job description

Maintenance Work Scheduler

Mon-Fri 8.00am - 5.00pm (40hr week with some flexibility)

Based: Amesbury

Permanent

22-23.5k, 21 days+8bh, Optional O/T, training, progression. Part work from home options

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Salisbury area.

Your duties will be varied but will include:

• Dealing with field-based engineers both face to face and via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training program will be delivered, however previous administration experience is desired.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.