Works Scheduler / Administrator

Cmsol; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Job summary

CMS is seeking a Maintenance Work Scheduler to join our team in Quedgley. You will plan and coordinate domestic boiler servicing, repairs and preventive maintenance across our housing contracts, working with engineers and the contracts manager to keep jobs moving smoothly.

The role is Monday to Friday, 8:00am–5:00pm, with training provided. You should be proficient with Excel and MS Teams, capable of multitasking in a busy office, and comfortable communicating with customers and client

Qualifications

• Proficient in Excel and MS Teams.
• Able to multi-task and prioritise workloads.
• Flexible and adaptable in a busy office.

Responsibilities

• Coordinate engineers for service and repair appointments.
• Communicate with customers via phone and email to ensure a positive journey.
• Support company procedures and comply with policies.

Skills

Excel

MS Teams

Multi-tasking

Prioritisation

Flexibility

Job description

Maintenance Work Scheduler

Mon-Fri 8.00am - 5.00pm

Based: Quedgley, GL2

23k, 21 days+ 8bh, training, progression.

Maintenance works scheduler required for large maintenance specialist with housing contracts across the south and west country. Working alongside an experienced contracts manager and friendly team of field-based engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Salisbury area.

Your duties will be varied but will include:

• Dealing with field-based engineers via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given). Dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.

For this role, you must have evidence of the right to work in the UK.

CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.