Customer Service Advisor

Cmsol; Gloucester; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

23 days holiday

Overtime

Training & development

Career progression

Job summary

Cmsol in Gloucestershire is seeking a Planning / Scheduling Administrator to coordinate engineers for boiler repairs, servicing and preventive maintenance for clients across Gloucestershire and Wiltshire. Based at our central office, you will work Mon-Fri 8.00am-5.00pm in a busy office and contribute to a positive customer journey.

You will learn our planning software, handle service bookings, review reports, and support contracts with KPI reporting.

Qualifications

• Experience in administration and scheduling within a busy office environment.
• Good knowledge of Microsoft Excel and MS Teams.
• Ability to multi-task and communicate effectively with internal and external stakeholders.

Responsibilities

• Dealing with field-based engineers via phone and email.
• Arrange service and repair appointments with customers and engineers using planning software.
• Review completed job reports and update electronic records.

Skills

Excel

MS Teams

Scheduling

Administration

Communication

Tools

SAGE

Job description

Planning / Scheduling Administrator

Mon-Fri 8.00am - 5.00pm

Based: GL2

Permanent position. Immediate start required

22-24k + Perm benefits

Experienced maintenance planner / scheduler required for large maintenance specialist with housing contracts in Gloucestershire and Wiltshire. Working alongside an experienced contracts manager and friendly field-based installation engineers, you will plan and coordinate engineers for domestic boiler repairs, servicing and preventive maintenance for our clients in Gloucestershire and Wiltshire. All operations are based out of our central office.

Your duties will be varied but will include:

• Dealing with field-based engineers both face to face and via phone and email communications.
• Arranging service and repair appointments direct with customers and client representatives whilst scheduling these appointments with the appropriate engineer using our state of the art planning software (Full training will be given).
• Reviewing completed job reports and updating electronic records.
• Reporting on contract performance KPI's to the contracts manager.
• Raise, issue and process purchase orders using SAGE accounting software and monitor spending on each job.
• Support the sales process including contacting customers and dealing with enquiries via telephone and email ensuring that the customer has had a positive customer journey.
• Comply with and support company procedures.

Requirements

• A good understanding of basic Microsoft packages including Excel and MS teams.
• Flexibility and adaptability to work under own initiative and in a busy office environment as a team.
• An ability to multi-task and prioritise workloads.
• An ability to confidently communicate within the rest team and with internal and external stakeholders.
• Successful candidates will need to demonstrate previous administration/scheduling experience.
• Previous experience within an office scheduling role would be beneficial but is not essential as a dedicated training program will be delivered, however previous administration experience is desired.

What’s in it for you?

In return for your commitment and hard work as well as the opportunity to join an ever-growing driven business, we can offer the following.

• Competitive Salary ranging from £22,000 - £24,000 (depending on experience & qualifications).
• Additional overtime payments where applicable if wanted.
• Opportunity to learn and develop such as junior management courses, ICT training, and much more as your career progresses.
• Continuous professional training and career development.
• Minimum of 50 dedicated training hours per year (training programs designed to individuals based on specific career aspirations)
• 23 days holiday (plus bank holidays)
• Opportunity to progress in a growing company.

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.