Workplace Host

WSH Group; Birmingham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend bonus scheme

Thank you vouchers

24-hour helpline for employees

Choices discounts platform

Training Academy

Job summary

Portico is recruiting a Workplace Host for the Birmingham offices to support colleagues and visitors, working with the facilities team to maintain a high standard of the office environment.

The role focuses on hosting, communications, and helping with social initiatives, with 40 hours per week and shifts between 6am and 6pm, Monday to Friday. Previous customer service or facilities experience is essential for success in this vibrant environment.

Qualifications

• Excellent communication skills and attention to detail.
• Previous experience in customer service or facilities roles is essential.
• Able to engage with others to create rapport and handle multiple requests.

Responsibilities

• Maintaining the office environment to a high standard
• Raising property jobs
• Hosting visitors
• Preparing building communications
• Updating signage
• Replenishing consumables
• Answering client queries and actioning feedback
• Helping with social and charitable initiatives

Skills

Communication skills

Attention to detail

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We are looking for a Workplace Host (Colleague Support Host) to join our team based at the Birmingham offices of one of the largest international banks in the world!

The Hosts are the go-to people for the day to day needs of our clients. The aim of the role is to deliver an exceptional and engaging colleague environment, working alongside the workplace services team, exposed to many aspects of facilities management.

Main duties include:

• Maintaining the office environment to a high standard
• Raising property jobs
• Hosting visitors
• Preparing building communications
• Updating signage
• Replenishing consumables
• Answering client queries and actioning feedback
• Helping with social and charitable initiatives

In addition to working with the friendly onsite Portico team, you will also become part of the wider national community of Hosts.

Shifts: 40 hours per week with varying shifts between 6am-6pm, from Mon-Fri.
Salary: £28,376 per annum.

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible, and organised. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.

Previous experience in a customer service or facilities role is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.