Floor Host

WSH Group; Southend-on-Sea; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for staff

Choices discounts platform

Training Academy

Job summary

Portico is hiring a Floor Host (Colleague Support Host) for our Southend call centre offices. You will be the friendly face for employees and visitors, delivering exceptional front-of-house support and assisting with facilities management.

The role blends front-of-house and back-of-house duties to ensure a smooth building operation. Shifts are 40 hours per week with 6pm–6pm Monday to Friday, offering a salary of £29,154 per annum and a range of benefits.

Qualifications

• Excellent communication skills and exceptional attention to detail.
• Positive, reliable, proactive, flexible and organised personality.
• Experience in a customer service or facilities role is essential.

Responsibilities

• Greet employees and guests, provide front-of-house assistance with knowledge of building, meeting rooms and amenities.
• Conduct daily floor walks, reset meeting rooms and raise issues with facilities teams.
• Ensure a smooth operation of the building and support workplace services.

Skills

Communication skills

Attention to detail

Customer service

Team collaboration

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

We are looking for a Floor Host (Colleague Support Host), to join our team based at the Southend call centre offices of one of the largest international banks in the world!

The Colleague Support Host are the go-to people for managing the day-to-day needs of our clients. The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management.

The position is a great mix of front of house and back of house duties.

In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance that showcases a wide range of knowledge on the building, meeting rooms and amenities available.

In the back of house, they will complete daily floor walks, reset meeting rooms and raising issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building.

Shifts: 40 hours per week with shifts between 6pm-6pm, Mon-Fri.
Salary: £29,154 per annum.

Qualifications

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organised.

The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.

Previous experience in a customer service or facilities role is essential.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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