Reception and Hospitality Host

WSH Group; Salford; On-site; GBP 27,972 - 34,188; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Job summary

WSH Group in Salford is looking for a Reception and Hospitality Host to join their Manchester office. The position involves meeting and greeting staff and visitors, managing meeting rooms, and providing hospitality services.

The ideal candidate will possess strong organisation skills, a proactive approach, and experience in customer service. This full-time role offers shifts from Monday to Friday, with an annual salary of £31,080 and excellent benefits including holiday allowance and pension contributions.

Qualifications

• Friendly and positive team player.
• High level of personal presentation.
• Proactive approach with problem-solving skills.

Responsibilities

• Meet and greet visitors to the firm.
• Manage and facilitate meeting rooms.
• Provide hospitality services including furniture moves and kitchen work.

Skills

Strong organisation skills

Communication skills

Customer service experience

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico has an outstanding opportunity available for a Reception and Hospitality Host (Regional Guest Services Ambassador) to join our brand-new team based at the Manchester offices of a global consultancy firm.

We take great pride in being the service partner selected to deliver an intuitive service, with careful planning and faultless standards. Our reception team have a special can-do, flexible approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity.

The new Reception and Hospitality Host will join a small team on a full-time basis and will play a key role in several areas, based around the meet and greet provided to the firm’s staff and visitors, office support, and the management and facilitation of meeting rooms, including elements of hospitality. They will anticipate client needs, following up each time to ensure expectations are exceeded with every interaction.

Alongside the Reception duties of the role, there are hospitality services provided by the team. The duties of this part of the role include furniture moves for room set ups, some kitchen work, replenishing and tidying vending and tea points, as well as the hosting of events.

This is an amazing opportunity to be a part of something special!

Hours: 40 hours per week, with shifts from 07:30-16:30, 08:00-17:00 or 09:00-18:00, from Monday to Friday with ad hoc out of hours events cover required.
Salary: £31,080 per annum

Qualifications

To join the team, you will be a friendly and positive team player, with strong organisation and communication skills.

A high level of personal presentation and a proactive approach will be valuable for our new Reception and Hospitality Host, as well as the natural desire to take ownership of tasks and solve problems.

A customer-focused approach is imperative for this role, so the successful candidate will have some experience in delivering a top end level of customer service, within an environment that has extremely high expectations.

Additional Information

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Job Location

Manchester Office, United Kingdom.