Workplace Host

WSH Group; Belfast City District; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Job summary

Portico is seeking an enthusiastic Reception & Event Host (Colleague Support Host) to join the Colleague Support Team. You will act as the first point of contact, creating a welcoming, professional environment while supporting day-to-day operations of a flagship corporate office in a customer-focused role.

Shifts total 37.5 hours weekly (Mon–Fri, 8am–5pm) with a salary of £26,632 plus a free meal on shift. If you thrive on delivering outstanding service, you will excel in this role and help

Qualifications

• Previous experience in customer service, front-of-house, reception, or hospitality role is essential.
• Excellent communication and interpersonal skills are required.
• Ability to manage multiple requests with a proactive, flexible approach.

Responsibilities

• Manage the Main Reception and Front Desk operations
• Deliver a first-class visitor and guest experience
• Support the Executive Client Meeting Suite and internal meeting rooms
• Provide floor management support with the Property Services Team
• Assist with basic AV and technology support for meetings and events
• Help plan and deliver workplace events and hospitality requirements
• Manage guest registration and meeting room bookings
• Build strong relationships with clients, colleagues and visitors
• Keep the office environment professional, welcoming and well-presented
• Respond to multiple requests efficiently while maintaining high service standards

Skills

Customer service experience

Front-of-house hospitality

Excellent communication

Interpersonal skills

Attention to detail

Proactive and flexible

Relationship building

Organisation

Multi-tasking

Basic AV knowledge

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We have an exciting opportunity for an enthusiastic front of house colleague, to join our fantastic team as a Reception & Event Host (Colleague Support Host).

As a key member of our Colleague Support Team, you will play a pivotal role in delivering an exceptional workplace experience for our client and visitors. Acting as the first point of contact, you will help create a welcoming, professional, and engaging environment while supporting the smooth day-to-day operation of a flagship corporate office.
This is a varied and dynamic position, offering exposure to multiple aspects of workplace and facilities management, where no two days are the same.

Key Responsibilities

As a Receptionist / Colleague Support Host, you will support a range of workplace and client-facing services, including:

• Managing the Main Reception and Front Desk operations
• Delivering a first-class visitor and guest experience
• Supporting the Executive Client Meeting Suite and internal meeting rooms
• Providing floor management support alongside the Property Services Team
• Assisting with basic AV and technology support for meetings and events
• Supporting the planning and delivery of workplace events and hospitality requirements
• Managing guest registration and meeting room bookings
• Building strong relationships with clients, colleagues, and external visitors
• Ensuring the office environment remains professional, welcoming, and well-presented
• Responding efficiently to multiple requests while maintaining exceptional service standards

Shifts: 37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm
Salary: £26,632 + free meal on shift

We're looking for someone who thrives in a customer-focused environment and takes pride in delivering outstanding service.

You'll be a natural people person who enjoys creating memorable experiences for colleagues, clients, and visitors alike. You will be professional, approachable, and committed to maintaining the highest standards of service, helping us deliver a truly exceptional workplace experience every day.

The ideal candidate will have:

• Previous experience in a customer service, front-of-house, reception, or hospitality role (essential)
• Excellent communication and interpersonal skills
• Exceptional attention to detail
• A proactive and flexible approach to work
• A positive, can-do attitude
• The ability to build rapport and trusted relationships quickly
• Strong organisational skills and the ability to prioritise workloads
• Confidence managing multiple requests and competing priorities
• Basic AV or technology support knowledge (desirable but not essential)

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.