Workplace Support Team Leader

WSH Group; Greater London; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Competitive holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour confidential helpline

Job summary

Portico is recruiting for a seasoned Workplace Support Team Lead to oversee the Colleague Support Host team at our Central London offices of an exclusive bank. This high-profile role drives service excellence, ensuring every colleague, guest and VIP leaves with a positive impression.

You will lead, inspire and develop the team, delivering a standout visitor experience and maintaining top standards across touchpoints. 40 hours weekly; £38,136 per annum.

Qualifications

• Proven experience in a leading service delivery or front of house role.
• Ability to deliver business level customer service in a high profile corporate environment.
• Strong understanding of service excellence and guest experience standards.
• Familiarity with room reservations, meeting coordination and event planning.
• Experience with HR processes, including team development and performance management.

Responsibilities

• Lead, motivate and develop a high performing team.
• Ensure service excellence and a consistently exceptional visitor journey.
• Build strong, trusted relationships with clients, visitors and internal stakeholders.
• Oversee daily operations and manage multiple requests with confidence and composure.
• Maintain the highest standards of professionalism, presentation and attention to detail.

Skills

Front of house leadership

Customer service excellence

Guest experience standards

Event planning

HR processes & performance

Job description

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

We are recruiting for an exceptional Workplace Support Team Lead Colleague Support Team Leader) to oversee our Colleague Support Host team within the Central London offices of an exclusive bank.

This is a high profile, people focused role where you will champion service excellence and ensure every colleague, guest and VIP leaves with a positive and lasting impression.
Our Colleague Support Hosts are the face of the organisation, delivering a market leading visitor experience. As Team Lead, you will set the standard, inspire your team and ensure flawless service delivery across all touchpoints.

What You’ll Do

• Lead, motivate and develop a high performing team
• Ensure service excellence and a consistently exceptional visitor journey
• Build strong, trusted relationships with clients, visitors and internal stakeholders
• Oversee daily operations and manage multiple requests with confidence and composure
• Maintain the highest standards of professionalism, presentation and attention to detail

If you’re ready to elevate the visitor experience and lead a standout team, we’d love to hear from you.

Hours: 40 hours per week, with flexible shifts between 7am – 6pm
Salary: £38,136 per annum

You will be a natural leader with a passion for people and a commitment to exceptional service. You will thrive in fast paced environments, stay calm under pressure and bring a polished, professional presence to every interaction.

Qualifications & Experience

• Proven experience in a leading service delivery or front of house role
• Ability to deliver business level customer service in a high profile corporate environment
• Strong understanding of service excellence and guest experience standards
• Familiarity with room reservations, meeting coordination and event planning
• Experience with HR processes, including team development and performance management

What's in it for you?

• Competitive holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.