Welcome Host Team Leader

WSH Group; City of Edinburgh; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour counselling helpline

Choices discounts platform

Training Academy

Job summary

Portico in Edinburgh is seeking a Welcome Team Leader to oversee a large front-of-house team serving a major international bank. You will lead, coach and develop colleagues to deliver exceptional client care and personal service to visitors, clients and internal stakeholders.

Shifts are 40 hours per week, Monday to Friday, between 7 am and 6 pm, with a salary of £33,945. The ideal candidate has supervisory experience in a 5-star customer service environment and strong AV/conferencing skills.

Qualifications

• The ideal candidate will have excellent communication skills and exceptional attention to detail.
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Responsibilities

• Supervise and develop the Welcome Team to deliver exceptional client care.
• Ensure service excellence for visitors, clients and internal stakeholders.
• Coordinate 40-hour weekly shifts Mon-Fri between 7am-6pm.

Skills

Communication

Attention to detail

Leadership

Team development

Change management

Multitasking

Rapport building

Tools

Audio visual equipment

Room reservations systems

Switchboard

Help desk systems

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Would you like to be based at the Edinburgh offices of one of the largest international banks in the world?!

We are looking for a Welcome Team Leader to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.

The role of the Welcome Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client's business which includes visitors, clients and internal stakeholders.

Shifts: 40 hours per week, shifts between 7 am- 6 pm from Mon-Fri
Salary: £33,945

Qualifications

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude, with the ability to set the example, lead and develop a large, diverse team and promote change. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.

Previous supervisory customer service experience is essential, with a minimum of 12 months in a 5* customer service role in corporate or hotel environment. Experience working with audio visual and conferencing equipment is highly essential, room reservations, switchboard and help desk systems.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.