Workplace Experience Supervisor

CBRE; Greater London; In loco; GBP 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering world-class workplace experience services in a designated building. You will coordinate daily activities, manage costs, and respond to client requests while ensuring brand and safety standards are maintained.

The role involves developing vendor partnerships, negotiating service contracts, and delivering effective onboarding for new staff to help the team meet objectives and uphold CBRE’s RISE values.

Competenze

• High School Diploma or GED required with 5+ years of related experience.
• Prior shift leader or supervisory experience preferred.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills and a proactive mindset.

Mansioni

• Coordinate and manage the team's daily activities and schedules.
• Maintain cost records and review invoices as needed.
• Respond to customer requests and complaints about experience services.
• Approve client materials and ensure brand alignment; manage databases and tools.
• Develop vendor partnerships and assist with contract service negotiations.
• Deliver orientation to new employees and improve techniques to meet objectives.
• Enforce safety standards and support the Service Continuity plan.
• Resolve complex problems and guide the team to achieve objectives.
• Lead by example and align with CBRE RISE values.

Conoscenze

Supervisory experience

Customer service orientation

Organizational skills

Analytical thinking

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

About The Role

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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