Workplace Experience Specialist

CBRE Group, Inc.; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

CBRE is seeking a Workplace Experience Specialist on a 12-month fixed-term contract to lead and evolve workplace engagement and wellbeing initiatives across client locations. You will drive adoption of workplace technology, deliver insights through reporting, and partner with HR, Facilities, IT and account leadership to align programs with client objectives.

As the SME for workplace experience, you will design campaigns, coordinate events, manage communications via My Workplace App, and build

Qualifications

• Experience designing and delivering workplace experience programs.
• Ability to analyze engagement data and report on outcomes.
• Strong collaboration with HR, Facilities, IT and leadership teams.

Responsibilities

• Lead development and continuous improvement of workplace experience strategies.
• Design campaigns, events and activities to drive employee engagement.
• Own planning and execution of engagement events and experiential activities.
• Serve as subject matter expert for workplace experience across the account.
• Promote adoption of the My Workplace App and monitor engagement metrics.
• Produce weekly, monthly and quarterly reports on WEX initiatives and app performance.
• Research workplace trends and identify opportunities for service improvement.
• Coordinate objectives, deliverables, timelines and resources for initiatives.
• Monitor programme progress, risks, and take corrective actions.
• Develop comms and engagement plans to raise awareness and participation.
• Support change management related to workplace technology and services.
• Create and deliver presentations and training to promote initiatives.
• Maintain relationships with client stakeholders and account teams.

Skills

Stakeholder management

Employee engagement

Data analysis

Change management

Tools

Microsoft 365

Job description

12 MONTH FIXED TERM CONTRACT

The Workplace Experience Specialist is responsible for developing, implementing, and continuously enhancing workplace experience initiatives that improve employee engagement, well-being, productivity, and organizational effectiveness across the clients portfolio. Reporting to the Alliance Director, this role leads the delivery of workplace experience programs, engagement initiatives, workplace technology adoption, and performance reporting that support both client and business objectives.

Working closely with cross-functional stakeholders including the client and CBRE leadership, HR, Facilities, Internal Communications, IT teams, and service partners, the Workplace Experience Manager drives a culture of engagement and continuous improvement. The role requires a strong combination of strategic planning, stakeholder management, data analysis, engagement expertise to deliver measurable workplace outcomes.

Duties and Responsibilities:

• Lead the development, implementation, and continuous improvement of workplace experience strategies and programs that support employee engagement, well-being, productivity, and organizational effectiveness.


• Design and deliver workplace initiatives, campaigns, events, and activities that increase employee participation, strengthen workplace culture, and drive engagement across client locations.


• Own the planning, coordination, and execution of engagement events and experiential activities, ensuring alignment with client objectives and workplace priorities.


• Act as the subject matter expert for workplace experience programs and employee engagement initiatives across the account.


• Manage and oversee the ongoing adoption, promotion, and optimization of the My Workplace App, ensuring it effectively supports workplace communication, service delivery, and user engagement.


• Produce comprehensive weekly, monthly and quarterly reports and analytics on Workplace Experience (WEX) initiatives, employee engagement activities, and My Workplace App performance, providing actionable insights and recommendations to account leadership and client stakeholders.


• Conduct research, gather employee feedback, and analyse workplace trends to identify opportunities for continuous improvement and service enhancement.


• Coordinate with stakeholders to define objectives, deliverables, timelines, and resource requirements for workplace experience initiatives and projects.


• Monitor WEX programme progress, identify risks, and implement corrective actions to ensure successful outcomes.


• Develop communication and engagement strategies that increase awareness and participation in workplace programs and services.


• Support change management initiatives related to workplace technology, employee experience programs, and new service offerings.


• When needed, create and deliver presentations, training sessions, and stakeholder briefings to promote workplace initiatives and drive adoption.


• Build and maintain strong relationships with client stakeholders and account teams to ensure workplace experience services remain aligned to business priorities.


• Manage contractual relationships and support service delivery governance, ensuring workplace experience programs are delivered in accordance with agreed KPIs and SLAs.


• Champion innovation, continuous improvement, and best practices across workplace experience, engagement, and employee experience programs.


• Leverage Microsoft 365 and workplace technology platforms to enhance collaboration, communication, reporting, and workplace engagement.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.