Workplace Experience Lead

CBRE; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering world-class workplace experience services in a designated building. You will coordinate daily activities, manage costs, and respond to client requests while ensuring brand and safety standards are maintained.

The role involves developing vendor partnerships, negotiating service contracts, and delivering effective onboarding for new staff to help the team meet objectives and uphold CBRE’s RISE values.

Qualifications

• High School Diploma or GED required with 5+ years of related experience.
• Prior shift leader or supervisory experience preferred.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills and a proactive mindset.

Responsibilities

• Coordinate and manage the team's daily activities and schedules.
• Maintain cost records and review invoices as needed.
• Respond to customer requests and complaints about experience services.
• Approve client materials and ensure brand alignment; manage databases and tools.
• Develop vendor partnerships and assist with contract service negotiations.
• Deliver orientation to new employees and improve techniques to meet objectives.
• Enforce safety standards and support the Service Continuity plan.
• Resolve complex problems and guide the team to achieve objectives.
• Lead by example and align with CBRE RISE values.

Skills

Supervisory experience

Customer service orientation

Organizational skills

Analytical thinking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering world-class workplace experience services in a designated building. You will coordinate daily activities, manage costs, and respond to client requests while ensuring brand and safety standards are maintained.

The role involves developing vendor partnerships, negotiating service contracts, and delivering effective onboarding for new staff to help the team meet objectives and uphold CBRE’s RISE values.