Workplace Exp Associate

CBRE Group, Inc.; Colchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate in the United Kingdom to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, manage inquiries, and coordinate activities while ensuring security protocols are followed. The role focuses on professional communication and efficient operational support.

Qualifications

• Experience delivering high-quality customer service.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.

Responsibilities

• Greet visitors and staff at the designated building, ensuring a welcoming, professional atmosphere.
• Issue visitor and parking passes and follow security protocols.
• Answer phone calls in a professional manner and forward inquiries as needed.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Approve janitorial or maintenance work orders and coordinate with vendors as needed.
• Resolve inquiries or complaints from employees and guests with a customer-centric approach.
• Provide team support such as office supply management, meeting coordination, and equipment care.
• Review client materials to ensure alignment with brand guidelines and standards.
• Follow security and emergency procedures and report any risks to management.
• Deliver new hire orientation and coaching, and present to groups of various sizes.
• Gather data to identify problems and propose process improvements to boost team efficiency.
• Communicate complex information clearly to stakeholders and other teams.

Skills

Customer service

Communication

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE is the global leader in commercial real estate services and investment.

Workplace Experience Associate

As a CBRE Workplace Experience Associate, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

Role Summary:

• This job is part of the Workplace Experience function and is responsible for providing world-class customer service to clients and visitors of a designated building.
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional, customer service-driven manner.
• Oversee support for the team as directed, including office supply management, meeting coordination, and equipment care.
• Review customised client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

Experience Required:

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, and related applications.
• Advanced organisational skills with an inquisitive mindset.