Workplace Experience Supervisor

CBRE Group, Inc.; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor to oversee a team delivering building-based workplace services and client-facing support.

You will coordinate daily activities, set schedules, cross-train staff, and ensure world-class service to clients and visitors. The role emphasizes safety, cost control, and continuous improvement within CBRE’s RI SE values.

Qualifications

• High School Diploma or GED required with 5+ years of related experience.
• Ability to explain complex concepts clearly.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a proactive mindset.
• Prior shift leader or supervisory experience preferred.

Responsibilities

• Coordinate and manage the team's daily activities, establish schedules, and cross-train staff.
• Maintain records of costs and review invoices related to workplace activities.
• Respond to client requests and complaints about experience services.
• Approve client materials and ensure brand alignment; manage databases and tools.
• Develop vendor partnerships and assist with contract services negotiations.
• Support safety standards and contribute to business continuity planning.
• Lead by example to achieve team objectives and ensure quality service.
• Ensure services meet client expectations and drive positive customer outcomes.

Skills

Leadership / Supervisory experience

Microsoft Office

Organizational skills

Communication

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost‑saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world‑class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

• High School Diploma or GED with 5+ years of job‑related experience. Prior shift leader or supervisory experience preferred.
• In‑depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master‑level inquisitive mindset.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.