Workplace Experience Manager

CBRE Group, Inc.; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in London is seeking a Workplace Experience Manager to elevate service standards, foster a welcoming environment, and lead a high-performing team on a client site.

You’ll partner with the General Manager to shape the colleague experience end-to-end, delivering events, optimising day-to-day operations, and driving continuous improvement across facilities. You will respond to feedback, nurture a positive team culture, and coordinate with vendors to ensure flawless execution and

Qualifications

• Bachelor’s Degree preferred; 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
• Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
• Exceptional organisational skills, curiosity, and a proactive problem‑solving mindset.
• Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy.
• Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Lead & Develop a High-Performing Team across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and coaching.
• Set daily priorities, staffing schedules, and cross-training plans.
• Model CBRE’s RISE values and foster an inclusive team culture.
• Identify skill gaps and technology needs for the team.
• Champion a safe working environment for employees, clients, and vendors.
• Own event and meeting-space standards and ensure flawless execution.
• Build relationships with stakeholders and resolve conflicting priorities.
• Coordinate with third-party vendors for catering, events, transport, mail, and other services.

Skills

People management

Team leadership

Hospitality in workplace

Customer-centric mindset

Communication skills

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

At CBRE, our Workplace Experience Managers create environments where people feel welcomed, supported, and inspired to do their best work. In this role, you’ll bring a hospitality mindset into the corporate workplace, elevating service standards, building a vibrant community, and leading a high-performing team at our clients site in London.

You’ll partner closely with the General Manager, shaping the colleague experience end-to-end: delivering exceptional events, optimising day-to-day operations, responding to feedback, and continuously raising the bar. If you’re energised by connecting with people, anticipating needs before they arise, and making every interaction meaningful, this role is where you can truly make an impact.

Four Pillars of Focus

• Community Engagement
• Conference Centre
• Space Booking & Special Events Support
• Maintaining Office Standards

What You’ll Do:

• Lead & Develop a High-Performing Team
• Manage, mentor, and grow a team of Workplace Experience professionals across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching.
• Set daily priorities, staffing schedules, and cross-training plans to ensure seamless service delivery.
• Model CBRE’s RISE values, creating an inclusive, positive team culture that celebrates success and encourages continuous learning.
• Identify skill gaps and technology needs, ensuring the team has the tools and confidence to excel.
• Champion a safe working environment for employees, clients, and vendor partners.
• Deliver Exceptional Operational Services
• Own the standards within event and meeting spaces, being visible during key moments to ensure flawless execution and client satisfaction.
• Continuously identify opportunities to enhance service, streamline processes, and elevate the employee experience.
• Build trusted relationships with stakeholders, resolving competing priorities with diplomacy and clarity.
• Build trust by responding thoughtful to client feedback, acting as the main liaison for Workplace Experience, and collaborating with senior leaders to ensure timely and effective resolutions.
• Establish and deepen vendor partnerships that drive quality, innovation, and cost-efficiency.
• Ensure your team’s work integrates seamlessly with other departments to support wider business goals.
• Coordinate with third-party vendor programmes including catering, events, transport, mail, and other business services; verify billing accuracy and contract compliance where necessary.

What Success looks like:

• Culture Energy: You consistently bring a positive, high-energy presence that inspires the team, elevates morale, and creates a welcoming, dynamic workplace environment.
• Adoption Excellence: Compliance with Workplace Experience standards across both sites
• Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience
• Operational Efficiency: Organise and orchestrate the day-to-day to ensure we are proactively managing the workplace and its environment
• Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact
• Relationship Strength: building a strong partnership between General Manager, the catering team and the facilities team
• Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs

What You’ll Bring:

• Bachelor’s Degree preferred; 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
• Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
• Exceptional organisational skills, curiosity, and a proactive problem‑solving mindset.
• Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy.
• Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement.
• Proficiency in Microsoft Office Suite.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.