Workplace Exp Supervisor

CBRE Group, Inc.; Burgess Hill; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Supervisor to oversee delivering exceptional workplace services in a designated building. You will supervise staff, manage schedules, and ensure brand-aligned materials and safety standards are met.

Responsible for cost records, vendor partnerships, and onboarding newcomers, the role emphasizes customer focus and cross-functional collaboration to meet service objectives.

Qualifications

• 5+ years of job-related experience.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain databases and digital tools used for service delivery.
• Develop and maintain vendor partnerships with aim of cost-saving. Assist with contract negotiations and ensure vendors have current insurance and documentation.
• Deliver a world-class orientation experience to new employees. Develop techniques to help the team meet objectives.
• Enforce safety standards with employees, clients, and vendors. Support the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team meets objectives.
• Direct impact on team and related teams' objectives; ensure outcomes positively affect customer objectives.
• Lead by example and model CBRE RISE values; guide team through procedures and build consensus.
• Ensure personal and team outcomes have a positive impact on customer objectives.

Skills

Customer service

Supervisory experience

Organizational skills

MS Office proficiency

Education

High School Diploma or GED

Job description

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.