Workplace Experience Specialist

CBRE; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

CBRE in London is seeking a Workplace Experience Specialist on a 12 month fixed term contract to lead and enhance workplace experience initiatives across client portfolios. You will drive engagement, wellbeing, and productivity by delivering programs, events, and technology adoption, reporting insights to account leadership and client stakeholders. The role requires cross-functional collaboration with HR, Facilities, IT, and service partners.

Qualifications

• Excellent stakeholder management and communication skills
• Strong analytical capability and data-driven mindset
• Experience with workplace experience programs or employee engagement is a plus

Responsibilities

• Lead development and continuous improvement of workplace experience strategies and programs across client locations
• Design and deliver campaigns, events, and activities to boost engagement and wellbeing
• Oversee adoption and optimization of the My Workplace App and related tech platforms
• Produce regular reports analyzing engagement metrics and program effectiveness
• Coordinate with client stakeholders and CBRE teams to align objectives and timelines
• Support change management for workplace technology and new services

Job description

12 MONTH FIXED TERM CONTRACT
The Workplace Experience Specialist is responsible for developing, implementing, and continuously enhancing workplace experience initiatives that improve employee engagement, well-being, productivity, and organizational effectiveness across the clients portfolio. Reporting to the Alliance Director, this role leads the delivery of workplace experience programs, engagement initiatives, workplace technology adoption, and performance reporting that support both client and business objectives.

12 MONTH FIXED TERM CONTRACT
The Workplace Experience Specialist is responsible for developing, implementing, and continuously enhancing workplace experience initiatives that improve employee engagement, well-being, productivity, and organizational effectiveness across the clients portfolio. Reporting to the Alliance Director, this role leads the delivery of workplace experience programs, engagement initiatives, workplace technology adoption, and performance reporting that support both client and business objectives.
Working closely with cross-functional stakeholders including the client and CBRE leadership, HR, Facilities, Internal Communications, IT teams, and service partners, the Workplace Experience Manager drives a culture of engagement and continuous improvement. The role requires a strong combination of strategic planning, stakeholder management, data analysis, engagement expertise to deliver measurable workplace outcomes.
Duties And Responsibilities

• Lead the development, implementation, and continuous improvement of workplace experience strategies and programs that support employee engagement, well-being, productivity, and organizational effectiveness.
• Design and deliver workplace initiatives, campaigns, events, and activities that increase employee participation, strengthen workplace culture, and drive engagement across client locations.
• Own the planning, coordination, and execution of engagement events and experiential activities, ensuring alignment with client objectives and workplace priorities.
• Act as the subject matter expert for workplace experience programs and employee engagement initiatives across the account.
• Manage and oversee the ongoing adoption, promotion, and optimization of the My Workplace App, ensuring it effectively supports workplace communication, service delivery, and user engagement.
• Produce comprehensive weekly, monthly and quarterly reports and analytics on Workplace Experience (WEX) initiatives, employee engagement activities, and My Workplace App performance, providing actionable insights and recommendations to account leadership and client stakeholders.
• Conduct research, gather employee feedback, and analyse workplace trends to identify opportunities for continuous improvement and service enhancement.
• Coordinate with stakeholders to define objectives, deliverables, timelines, and resource requirements for workplace experience initiatives and projects.
• Monitor WEX programme progress, identify risks, and implement corrective actions to ensure successful outcomes.
• Develop communication and engagement strategies that increase awareness and participation in workplace programs and services.
• Support change management initiatives related to workplace technology, employee experience programs, and new service offerings.
• When needed, create and deliver presentations, training sessions, and stakeholder briefings to promote workplace initiatives and drive adoption.
• Build and maintain strong relationships with client stakeholders and account teams to ensure workplace experience services remain aligned to business priorities.
• Manage contractual relationships and support service delivery governance, ensuring workplace experience programs are delivered in accordance with agreed KPIs and SLAs.
• Champion innovation, continuous improvement, and best practices across workplace experience, engagement, and employee experience programs.
• Leverage Microsoft 365 and workplace technology platforms to enhance collaboration, communication, reporting, and workplace engagement.
  

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.