Workplace Experience Lead

ISS Facilities Services; Ovingdean; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global facility management company is seeking a Workplace Experience Lead to oversee front-of-house operations and manage a diverse team. You will ensure high standards across all services, providing exceptional support to both the team and the client. Strong leadership and communication skills are essential, along with a proactive approach and experience in facility management. This role offers opportunities for career progression in a dynamic environment.

Qualifications

• Confident and professional demeanor is required.
• Ability to manage expectations and build relationships.
• Experience managing diverse teams.

Responsibilities

• Lead and manage the front-of-house team.
• Oversee meeting-room setups and hospitality services.
• Collaborate with clients to manage expectations.
• Coordinate with catering and cleaning teams.
• Ensure a safe and presentable office environment.

Skills

Excellent communication skills

Strong leadership skills

IT literacy

Proactive and solutions-focused

Education

IOSH or NEBOSH qualification (preferred)

Job description

Workplace Experience Lead

Contract: Government

Location: Newcastle, NE4 7AR

Hours of work: 40

Contract Type: Permanent

We are seeking a Workplace Experience Lead to manage a diverse team and deliver an exceptional workplace experience for our client.
This is a hands‑on leadership role where you will oversee front‑of‑house operations, collaborate closely with the client, and ensure high standards across all services.
You will be the go‑to person for the site, providing confident and professional support to both the team and the client.

Job Description

Managing a team that includes two receptionists, a porter, a sub‑contracted security guard, catering staff, Assistant Facilities Managers, and cleaners, you will ensure smooth day‑to‑day operations.
From meeting room setups and hospitality services to maintaining a safe and welcoming environment, you will play a key role in creating a positive experience for everyone on site.
This role offers opportunities for progression for the right candidate.

Key Responsibilities

• Lead and manage the front‑of‑house team, ensuring excellent service delivery.
• Oversee meeting‑room setups and hospitality, including buffet arrangements.
• Collaborate with the client to maintain strong relationships and manage expectations.
• Coordinate with catering, cleaning, and security teams to ensure seamless operations.
• Maintain a clear, presentable, and safe office environment, addressing cleanliness and comfort factors.
• Monitor and support compliance with health, safety, and environmental standards.
• Act as the main point of contact for workplace experience issues and requests.
• Ensure effective communication between the ISS team and the client.
• Provide leadership and guidance to Assistant Facilities Managers and other team members.

Professional and Personal Competencies/Qualifications

• IOSH or NEBOSH qualification preferred (training provided if needed).
• Confident and professional, with excellent communication skills.
• Ability to manage expectations and build strong client relationships.
• IT literate and comfortable using systems for coordination and reporting.
• Strong leadership skills with experience managing diverse teams.
• Proactive and solutions‑focused, with attention to detail.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]