Workplace Experience & Concierge Lead

CBRE, Inc.; City of Westminster; On-site; GBP 60,000 - 76,000; Full time

Job summary

CBRE is seeking a Soft Services Manager to lead a team delivering workplace experience services such as Concierge, Reception, Meeting & Event Management, and related administrative duties within a designated building. You will supervise delivery, ensure high service standards, and support staff development.

The role emphasizes leadership, vendor management, client relationships, and continuous process improvements while upholding safety standards in line with CBRE RISE values.

Qualifications

• Experience leading teams in workplace, hospitality, facilities, or soft services.
• Track record of delivering premium customer experiences in corporate environments.
• Experience managing third-party service providers and outsourced contracts.
• Ability to identify and implement process improvements.

Responsibilities

• Supervise employees and monitor training and development.
• Conduct performance evaluations and coaching.
• Oversee recruiting and hiring of new staff.
• Coordinate daily activities and set staff deadlines.
• Build trusted client relationships and negotiate with partners.
• Ensure timely invoicing and cost management for services.
• Identify opportunities for efficiency and safety compliance.
• Lead by example and promote CBRE RISE values.

Skills

Team leadership

Staff development

Performance coaching

Vendor management

Client relationship management

Negotiation

Process improvement

Tools

Microsoft Office

Job description

CBRE is seeking a Soft Services Manager to lead a team delivering workplace experience services such as Concierge, Reception, Meeting & Event Management, and related administrative duties within a designated building. You will supervise delivery, ensure high service standards, and support staff development.

The role emphasizes leadership, vendor management, client relationships, and continuous process improvements while upholding safety standards in line with CBRE RISE values.