Senior Workplace Experience & Events Lead

CBRE Group, Inc.; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

CBRE Group, Inc. in London is seeking a Workplace Experience Manager to elevate service standards, foster a welcoming environment, and lead a high-performing team on a client site.

You’ll partner with the General Manager to shape the colleague experience end-to-end, delivering events, optimising day-to-day operations, and driving continuous improvement across facilities. You will respond to feedback, nurture a positive team culture, and coordinate with vendors to ensure flawless execution and

Qualifications

• Bachelor’s Degree preferred; 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
• Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
• Exceptional organisational skills, curiosity, and a proactive problem‑solving mindset.
• Ability to navigate sensitive or complex conversations with confidence, clarity, and empathy.
• Strong leadership presence with the ability to motivate others and drive quality, efficiency, and continuous improvement.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Lead & Develop a High-Performing Team across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and coaching.
• Set daily priorities, staffing schedules, and cross-training plans.
• Model CBRE’s RISE values and foster an inclusive team culture.
• Identify skill gaps and technology needs for the team.
• Champion a safe working environment for employees, clients, and vendors.
• Own event and meeting-space standards and ensure flawless execution.
• Build relationships with stakeholders and resolve conflicting priorities.
• Coordinate with third-party vendors for catering, events, transport, mail, and other services.

Skills

People management

Team leadership

Hospitality in workplace

Customer-centric mindset

Communication skills

MS Office proficiency

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

CBRE Group, Inc. in London is seeking a Workplace Experience Manager to elevate service standards, foster a welcoming environment, and lead a high-performing team on a client site.

You’ll partner with the General Manager to shape the colleague experience end-to-end, delivering events, optimising day-to-day operations, and driving continuous improvement across facilities. You will respond to feedback, nurture a positive team culture, and coordinate with vendors to ensure flawless execution and