Workplace Experience Leader

CBRE Group, Inc.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in London is seeking a Soft Services Manager to oversee workplace experience services such as Concierge, Reception, Meeting & Event Management, and admin duties.

You will supervise staff, coordinate daily activities, and build trusted relationships with clients and vendors. The role requires experience in facilities or soft services, managing outsourced contracts, improving service delivery, and a strong command of Microsoft Office.

Qualifications

• Experience managing and developing teams in workplace, hospitality, facilities, or soft services environments.
• Experience delivering a premium customer experience within corporate environments.
• Experience managing third-party service providers and outsourced contracts.
• Evidence of improving service delivery, efficiency, or customer experience.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate daily activities, set work schedules and deadlines.
• Build and maintain trusted client relationships and negotiate priorities.
• Ensure efficient, consistent team support and drive process improvements.
• Oversee vendor partnerships and contract services, including invoicing.

Skills

Team leadership

Hospitality

Facilities management

Vendor management

Process improvement

Microsoft Office

Health & safety

Client relationships

Tools

MS Office

Job description

CBRE Group, Inc. in London is seeking a Soft Services Manager to oversee workplace experience services such as Concierge, Reception, Meeting & Event Management, and admin duties.

You will supervise staff, coordinate daily activities, and build trusted relationships with clients and vendors. The role requires experience in facilities or soft services, managing outsourced contracts, improving service delivery, and a strong command of Microsoft Office.