Workplace Experience & Operations Lead

CBRE Group, Inc.; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a senior operations professional to bridge delivery and strategy across high-touch workplace services. You will enhance client experience, drive efficiency and ensure governance across client spaces.

In this role, you will partner with senior stakeholders, lead improvement initiatives, support digital transformation, and contribute to budgeting and strategy in a rapidly evolving workplace environment.

Qualifications

• Experience in stakeholder and supplier management.
• Strong negotiation and communication skills.
• Proven problem-solving and analytical abilities.

Responsibilities

• Act as a strategic partner to senior stakeholders and drive innovation in employee experience.
• Track performance with reports and communicate actions to executive leadership.
• Align operations with business objectives and cultural values.
• Champion lean principles and continuous improvement in service delivery.
• Collaborate with FM Business lines to deliver a customer-centric approach.
• Lead change management and support digital transformation in operations.

Skills

Stakeholder management

Negotiation

Communication

Analytical thinking

Problem solving

Job description

CBRE Group, Inc. is seeking a senior operations professional to bridge delivery and strategy across high-touch workplace services. You will enhance client experience, drive efficiency and ensure governance across client spaces.

In this role, you will partner with senior stakeholders, lead improvement initiatives, support digital transformation, and contribute to budgeting and strategy in a rapidly evolving workplace environment.