Workplace Experience Facilitator

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading water service provider in the UK is seeking a Workplace Experience Facilitator for a fixed-term contract of 12 months. The role requires experience in customer service, attention to detail, and the ability to manage various site protocols. Responsibilities include coordinating resources, addressing reports, and ensuring effective communication. Candidates should possess a driving license for travel between sites. Competitive salary and attractive benefits offered.

Benefits

Competitive salary £26,873 – £33,162

Annual incentive bonus up to £1,000

Attractive pension scheme

25 days annual leave plus bank holidays

Health cash plan and wellness benefits

Qualifications

• Experience in a customer facing environment, passionate about delivering excellent service to customers.
• Great attention to detail and accuracy required.
• Ability to follow documented policy and procedures.

Responsibilities

• Act as prime facilitator for reported issues/questions between parties.
• Coordinate internal and external resources as needed.
• Manage site booking protocols and induction processes.

Skills

Customer service experience

Attention to detail

Problem solving

Teamwork

Flexible approach

Knowledge in finance

Driving licence

Job description

Workplace Experience Facilitator - Fixed Term Contract for 12 months

Yorkshire Water is inviting two experienced Workplace Experience Facilitators to join the Land & Property team. This is a fixed‑term contract, 12 months, full time, 37 hours per week, Monday – Friday, 7:30am – 5:30pm.

Benefits

• Competitive salary £26,873 – £33,162, depending on experience
• Annual incentive bonus up to £1,000
• Attractive pension scheme – up to 12% company contribution
• 25 days annual leave + bank holidays + an extra wellness day
• Life assurance cover of 4 times pensionable salary
• Health cash plan, critical illness, dental, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and more

Location

Initially based in Bradford, the office will move to Leeds Valley Park in summer 2026. The role requires travel to different sites.

What we do

Our mission is to ensure clean and safe drinking water for Yorkshire’s communities, protect the environment and provide essential water and wastewater services 24/7, 365 days a year. The Land & Property team is key to meeting changing customer and regulator expectations.

Responsibilities

• Prime facilitator for all reported issues/concerns and queries between all parties (visitors, building users, contractors & building control team)
• Coordinate internal and external resources as necessary
• Manage all site booking in/out protocols, induction processes for visitors/contractors attending site
• Answer incoming phone calls in a timely and professional manner; take ownership of queries and provide correct information
• Ensure all incidents/requests reported are logged and raised on SAM and dealt with professionally, providing feedback and updates as required
• Be responsible for mail management controls – receipt, distribution and processing, including franking and bagging external mail collections and processing courier requests

Skills & Qualifications

• Experience in a customer facing environment, passionate about delivering excellent service to customers
• Great attention to detail and accuracy
• Ability to follow documented policy and procedures
• Prioritise tasks and manage workload effectively
• Maintain confidentiality in all aspects of the role
• Practical common‑sense problem solving approach
• Team working and team building skills
• Flexible approach – cover different roles within the wider Administration team, including holiday cover
• Any awareness and knowledge in finance would also be beneficial
• Driving licence – travel required between operational sites; out of hours one in 8 weeks will be required

Accessibility

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. Please include any accessibility needs in your application and we will discuss reasonable adjustments.

Closing Date – 11th December 2025

We may start interviewing and close the position earlier based on the response. To be considered, please submit your application as soon as possible.

All successful candidates will be required to undergo pre‑employment checks including a Basic Disclosure Check and, depending on the role, a Counter Terrorist or Security clearance. Roles are subject to a medical questionnaire and further medicals when required.

No agencies please.