Workplace Experience Coordinator

Mitie; Cardiff; On-site; GBP 16,000 - 23,000; Full time

Job summary

Mitie is seeking a friendly and proactive Workplace Concierge / Coordinator to join its Cardiff headquarters. The role focuses on delivering an exceptional workplace experience, helping colleagues and visitors, and maintaining a welcoming office environment.

You will report to the Assistant Estates & Facilities Manager and work with a supportive onsite team to ensure smooth daily operations and minimal disruption to colleagues.

Qualifications

• Experience in reception, concierge, hospitality, workplace or office support roles.
• Strong communication and customer service skills.
• Ability to manage multiple tasks in a busy office environment.

Responsibilities

• Act as a key point of contact for colleagues and visitors.
• Provide workplace support and resolve day-to-day queries.
• Set up, reset, and maintain meeting rooms and collaborative spaces.
• Support workplace events and employee engagement activities.
• Ensure office areas remain professional, organised, and presentable.
• Assist with facilities-related requests and escalate issues as needed.
• Provide workstation and desk setup support.
• Collaborate with the wider workplace and facilities team.
• Identify opportunities to improve the workplace experience and suggest solutions.

Skills

Customer service

Communication

Office experience

MS Office

Desk setups

Organisation

Multitasking

Proactive

Workplace passion

Tools

Microsoft Office

Job description

Mitie is seeking a friendly and proactive Workplace Concierge / Coordinator to join its Cardiff headquarters. The role focuses on delivering an exceptional workplace experience, helping colleagues and visitors, and maintaining a welcoming office environment.

You will report to the Assistant Estates & Facilities Manager and work with a supportive onsite team to ensure smooth daily operations and minimal disruption to colleagues.