Front Desk & Guest Experience Lead

Baillie Gifford & Co; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Job summary

Baillie Gifford & Co in Edinburgh is seeking a proactive Receptionist to be the welcoming front of the firm's offices. The role combines organisational flair with strong relationship-building to deliver a seamless experience for visitors and colleagues.

You will greet guests, check them in via the Visitor Management System, coordinate room bookings with Facilities, and support catering and general office operations.

Qualifications

• Front-of-house experience in corporate settings.
• Strong customer care and professional service.
• Confident using technology and office systems.
• Ability to multitask in a busy environment.

Responsibilities

• Deliver warm, professional front-of-house experience for visitors and colleagues.
• Check-in visitors using the Visitor Management System and assist guests.
• Answer enquiries in person, by phone, or email promptly and professionally.
• Manage meeting room bookings and coordinate with facilities.
• Coordinate catering and liaise with hospitality teams.
• Provide general support and stand-in cover as needed.
• Support evacuation duties as required.

Skills

Customer service

Communication

Team collaboration

Organisational skills

Professional demeanour

Tools

Visitor Management System

Room booking systems

Microsoft Office

Job description

Baillie Gifford & Co in Edinburgh is seeking a proactive Receptionist to be the welcoming front of the firm's offices. The role combines organisational flair with strong relationship-building to deliver a seamless experience for visitors and colleagues.

You will greet guests, check them in via the Visitor Management System, coordinate room bookings with Facilities, and support catering and general office operations.